Customer reviews of the overall ordering experience
Total Reviews: 1094 Product: A dozen red roses giftwrap
| barataria | |
Service rating : I ordered two sets of flowers for my motherin law and sister in law. I had trouble with my credit card payment....it took forever to sort out. It was a bother but when I contacted the company via email, it was sorted in minutes. I sent a number of emails and they were all replied to and all issues addressed. I AM QUITE PLEASED WITH THE SERVICE. Thanks Product : The roses were wonderful...my sister in law loved them. Thanks
Service rating : fantastic 10/10!! Product : Serenata flowers were fantastic I would like to say a big thank you as they arrived perfectly on time and wrapped beautifully
and fab value for money I was so happy with thier service that I recommended them to a friend and I would most definetly order from serenata.com in the future
great work keep it up!!
Ms S Asghar
Service rating : The flowers arrived in a huge box which made the flowers look rather disproportionate and led the recipient to believe that she was getting more than a dozen roses (which were of course very pleasant). Product : Perhaps some more foliage could be added to the dozen roses, but the flowers were fresh and bright.
I ordered my wife’s flowers late in the day so missed the guaranteed AM delivery.
I exchanged a couple of emails with the customer service team, who were absolutely brilliant & they assured me that they would do their utmost to remedy the situation. To my delight they did it. !!!! She got the flowers & everyone’s happy.
Service rating : I have found my ideal floral company, friendly, caring and efficient. Product : These were sent to a sick relative who, upon delivery, rang to say how beautiful the roses were and what an amazingly deep colour. They absolutely loved them. Thankyou for such an excellent service.
| Whyteleafe | |
Having used Serenataflowers.com multiple times, I can say that their service, website and delivery are amazing! Everything is simple and easy to use, every delivery has arrived on-time in perfect condition and the prices are very reasonable. Overall I am very happy with the service that Serenata provide and will continue to use them in the future.
Service rating : Should have arrived on the 5th. but arrived a day late (missed anniversary as a result) - In Serenata’s defence, they were being delivered to the North of Scotland. Product : The roses were perfect. Beautifully presented, protected from damage and watered to ensure freshness on delivery, and longevity. Will certainly use Serenata again..
Service rating : The recipients of the flowers were so happy with the quality and the timing was perfect. I ordered them from overseas online so I was very anxious about the delivery, but they were received with no problems. Product : I did not get to see them personally other than a photo but they looked beautiful and my sister was made very happy on her 21st.
| The Hague | |
Service rating : Except that mails are not read good. I asked for a late delivery, but that was not so. Because delivery failed I gave an other address, but that was not read either. But luckely the delivery was good after a few emails. Product : Thats why I think you are a good company. It was beautiful wrapped en the flowers are of excellent quality! thank you!!!
| Antwerpen | |
Service rating : I was nervous at first but this was PERFECT and reliable. next event needing flowers as a gift i shall think of you guys. Product : As i’m overseas i can’t really say but on the picture my girl showed me they looked lovely and healthy and taking her word that they smelled really nice.
The flowers, cost and ease of website were fantastic. The delivery, however, was not. I requested the flowers were left with a neighbour if out, but they were left behind a side gate that is rarely used and no card was put through the door! Luckily, on this occasion, a neighbour spotted the courier and told the recipient.
I put a note on asking for the flowers to be delivered before 12pm if possible and to my surprise they were delivered at half 10 :) she was absolutely delighted with the flowers and i am now in the good books for a few months. Cannot fault this company!
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of 188 reviews
Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.