Service rating : Competitively priced but the informal, friendly wording on emails was really personal and charming. The flowers were delivered as required and the instructions on the delivery notice was so well worded, my friend was SO pleased. For customer service and making the order personal and the words used on the order confirmation and delivery status was brilliant! I would give this company an excellent rating and would recommend them to friends. I will certainly be purchasing from this company next time I want to send flowers. Thank you for such great personal, friendly service. Product : Although I obviously did not get to see the product, my friend said they were carefully packaged and the care information was worded beautifully and was very informative.
Service rating : Very good at sorting my mistake - although the first customer service guy was pretty poor - the second more than made up for it. On a scale of 1-10 I would say Samantha was 11 Product : I did not see them as they were sent to a recipient 150 miles away - but she was pleased with them
Barbara | Phegans Bay | |
I am very pleased with your emails which let me know what was happening in England whilst I am in Australia.
The flowers were for my aunt’s 102 nd birthday and she is still able to enjoy flowers.
I have not heard to date what she thought but I am confident she was pleased.
Look forward to booking more flowers next year when she is 103.
I had asked for next day delivery but hardly expected this to happen as I had not paid any extra for this. However the recipient told me of the delightful way the flowers were delivered that morning, so the actual presentation added to the gift.
I was certainly well pleased, and so was my friend. I greatly appreciated the updates on the delivery, which were cheerfully phrased. She sent me a snapshot of the flowers, and I almost was tempted to order some for myself.
Samantha | Worcester | |
Service rating : Great service, letting me know every step from order to delivery. I have used this company lots of times and will continue to do so. Product : The recipient tells me the roses were beautiful and a gorgeous shade of yellow
Ann | Great Missenden, Bucks | |
Service rating : Although I had not tried this service before I was impressed as I was looking for yellow roses to be delivered the following day but didn’t want a huge bouquet . Product : My friend was delighted and said how fresh they were
Service rating : Flowers arrived at the correct place on the stated day. Value for money was good for delivered flowers. Product : One bloom arrived with no head. Otherwise the bouquet was as expected. packing materials inside the box were very minimal but the flowers did not seem to suffer.