Customer reviews of the overall ordering experience
Total Reviews: 9160 Product: Twilight
| Erfurt | |
Hello! The service while irdering was great.But!!!the person who I sent flowers to didn't find any card who is from!I was totally upset I had to call myself and to ask if she got flowers in this day and to say that it was from us.I filled the free card with wishes,but unfortunately it didn't come.The flowers I heard were beautiful and I liked to get exciting emails.by the way I read it already un comments that person didn't get card.i think is very important so I was quite disappointed(
It is the second time I've sent this particular arrangement of flowers. The first was to someone in a private hospital room who told me that word of the pretty arrangement got round and people kept going in to her room to see it. I then ordered it for someone else who said she burst into tears when she saw it! I've not seen it other than on line myself.
| Nueil Sous Faye | |
I have only feed back from friends. They all loved the flowers and said they lasted. Except my daughter in law I ordered roses for her and she was not pleased because the stems were cut so short it was impossible to find a vase and they did not last.
Lovely flowers but barely lasting a week,Isplit the flowers up so that some were not in the warmest spot but roses were first to drop and now left with mostly greenery and the littedaisy flowers. Disappointed that they did not last longer as they would have been expensive.
As a gift to my grandmother, she absolutely loved the unusual design. She is a very big fan of flowers and she said she spent a lot of timing looking at them. Thank you for allowing me to give the enjoyment I had intended.
Some of the flowers were yet to bud. This had a small impact on how pretty the initial delivery looked. However the roses looked nice on the day of delivery.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.