Service rating : Disappointed that the flowers didn’t arrive until late on the day after the day they should have been delivered. I accept that this was the fault of the courier and to their credit Serenata did give me a full refund so I can’t be too harsh with my assessment. Perhaps they should look at their relationship with their couriers though!! Product : Owing to the fact that they’d been in the couriers van for nearly 36 hours they didn’t arrive in pristine condition.
Service rating : I was initially pleased as delivery was made how and when specified. However, after only two days half the roses were wilting so I was terribly disappointed to hear about this and of course there is nothing I can do. Product : The flowers themselves did not last at all. I expect flowers to last ten days to two weeks and don’t think I’m being unreasonable in this, so I was very disappointed to learn that half of them had wilted within 48 hours.
Jo | Guildford | |
Service rating : Arrived on the right day at the right place, were easy to order. People commented that they didn’t like the cost of the card, but there’s a free one you can have that says Serenata flowers on. Fair enough - I don’t mind their logo on a card! will use this site again. Product : Grandma said thank you for the red roses (I ordered pink) but I’m inclined to believe them rather than her - she’s 96! I’m sure they were lovely, and she really liked them anyway.
janice | Almeria | |
I saw a photograph of the flowers as they arrived and thought they looked quite nice. I cannot say hand on my heart thy they looked magnificent however that could have been a poor photograph. I was told by the recipient that they were much appreciated which is THE most important thing, however she did say they didn't look gorgeous. ! I can't say I'm thrilled as I have used Seranata for years. I'm uncertain that I will continue to use them.
Service rating : Had Trouble in the past with Serenata but have recently sent 3 Bouquets and have had good feed back from recipients. Product : Person who received flowers was very pleased with the flowers but will say was told it would be £16.99 when I put in the voucher number was told didn’t exist so I paid £19.99 for the bouquet.
Service rating : It’s great the way you guys keep us the customer up to date on all the stages from receipt of order to delivery. Its one thing less to worry about, I’m totally confident with the service and quality product. Product : I haven’t actually seen them. The recipient said they were gorgeous
Only issue was that the driver didn’t deliver the flowers to the specific address requested, he/she delivered them to a place of work instead, because they recognised the surname of the recipient, however the recipient wasn’t this member of the family, so the flowers got given to the mother instead of the daughter. In future, maybe the drivers shouldn’t assume so much.
Although the box was a little battered the flowers were fine, to my amazement and delight the roses lasted for over two weeks, absolutely beautiful blooms. I treated myself as the price was so reasonable and may do again. Excellent value, efficient service - well done
Vicki | Romsey | |
They were a gift for my Aunt who was thrilled with them. I didn't see the flowers as we live
200 miles apart . My whole family live at similar distances & I've used you before & recipients always raved about your flowers & their longevity . Thanks
Lynette and John Wright | Picton | |
Service rating : We order from New Zealand and will continue to do so. Have always had excellent service. Thank you Serenata. Product : Comments from recipient were very positive. Thank you for making her day, and ours!
Service rating : I particularly liked the fact that they let me know my flowers had been delivered but all aspects of the service were excellent. Product : Excellent price - however, I didn’t see the flowers, but the recipient said they were lovely
Service rating : The flowers were there on time and left in the agreed spot. Nice one. Thanks! Product : I didnt see them myself but they looked great from the photos. And mum said they are lasting a long time so thats all i can ask for.