The flowers were beautiful, your information pack was hilarious! It was fun reading your emails and the recipient of the flowers loved the instructions to care for the flowers. One comment is when left with a neighbour, maybe leave a card saying the flowers have been left with neighbour, my girlfriend had to go knock on doors once I told her that they were delivered (she didn’t even know) and then after the 5th door she knocked on she found the people with her flowers.
Service rating : This rating could have been excellent BUT the flowers were delivered to the neighbour’s house No10 not the house number I gave on the order (No24). This would not normally have been a problem but the neighbour at No10 is quite elderly and quite unwell at the moment. Fortunately for all concerned her daughter was visiting at the time when the flowers were delivered. As I say all perfect apart from this hiccup! Product : Mum Pearse very pleased with the quality.
Service rating : However good your flowers are is irrelevant when you send me an email at 2.48 in the morning. As we all have smartphones now we are alerted to the arrival of an email and woken up. I have to keep my phone on as my father is terminally ill. I will never use your company again because of this. Product : This email was disgracefully sent at 2.48am. Time to catch up and understand that that is totally unacceptable.
Service rating : Thought I already left feedback but am happy to do it again.
It’s really useful to be kept informed, particularly that they’ve been delivered. You will certainly have my business in the future. Product : I didn’t see these myself but sister in law was delighted.