Customer reviews of the overall ordering experience
Total Reviews: 99 Product: A Dozen Orange Roses Giftwrap
| Cape Town | |
The flowers were beautiful, your information pack was hilarious! It was fun reading your emails and the recipient of the flowers loved the instructions to care for the flowers. One comment is when left with a neighbour, maybe leave a card saying the flowers have been left with neighbour, my girlfriend had to go knock on doors once I told her that they were delivered (she didn’t even know) and then after the 5th door she knocked on she found the people with her flowers.
Service rating : This rating could have been excellent BUT the flowers were delivered to the neighbour’s house No10 not the house number I gave on the order (No24). This would not normally have been a problem but the neighbour at No10 is quite elderly and quite unwell at the moment. Fortunately for all concerned her daughter was visiting at the time when the flowers were delivered. As I say all perfect apart from this hiccup! Product : Mum Pearse very pleased with the quality.
Service rating : However good your flowers are is irrelevant when you send me an email at 2.48 in the morning. As we all have smartphones now we are alerted to the arrival of an email and woken up. I have to keep my phone on as my father is terminally ill. I will never use your company again because of this. Product : This email was disgracefully sent at 2.48am. Time to catch up and understand that that is totally unacceptable.
Service rating : Thought I already left feedback but am happy to do it again.
It’s really useful to be kept informed, particularly that they’ve been delivered. You will certainly have my business in the future. Product : I didn’t see these myself but sister in law was delighted.
Service rating : Always good Product : Broken stems on flowers shove flowers at you attitude of deliverer have used many times before always been good think twice after this
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.