Customer reviews of the overall ordering experience
Total Reviews: 40 Product: White Mist
| Sydney | |
Service rating : service was effectient, however i started the order and then had to go away and get the address so didnt come back to finish my order for a couple of days meaning my delivery date was then in the past, i assumed this would have been moved to the next available delivery date but after a week i emailed to ask and then they asked me to confirm when i wanted them delivered. should have picked up the delivery date wasnt valid before finalising the order as i wasnt aware of this as an issue until id paid for the flowers and got my confirmation email. Product : the person who received the flowers said they were very ’absolutely beautiful’
| Umina Beach | |
Service rating : So very simple and the flowers were delivered as promised.. Love the way you email me to keep me updated as to where the delivery is at. So need you in Australia... Product : I am in Australia so never seen the flowers as such but did see a photo. The looked very sweet but seemed to be a lot of greenery... Saying that I have used you before and will continue to use again but maybe next time I need to pay that bit extra and upgrade so the greenery does not overtake the whole bunch. I really do love the service though - its great...
| Sydney | |
Service rating : The service was excellent. Delivered on time and the flowers are stunning. Thank you. I will definitely recommend this service to others and use it again. Product : The recipient was so happy with the flowers. She said they were stunning! Beautiful fresh flowers, and beautifully presented. Thank you.
Service rating : I was very impressed that I was kept informed by email of when you were going to deliver the flowers and again that they had been delivered Product : our friend was absolutely delighted with the flowers which she said were beautiful
Service rating : I have now used them about 4 times and on each occasion the recipients of the flowers has commented on how beautiful they are Product : Was told it was a very beautiful arrangements of flowers and great value for money
really excellent and prompt service. will order again on another occasion.
Showing 1 to 12
of 35 reviews
Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.