Customer reviews of the overall ordering experience
Total Reviews: 46 Product: Toscana
| Vilnius | |
Service rating : I liked their user-friendly site and a wide variety of beautiful flowers, which though would be even easier and quicker to choose by sorting them by price. Product : Very nice and carefully picked freesias, although I expect to get the product I see on the picture when I buy something online (I loved the combination of white, yellow, and red freesias but a recipient got white, yellow, and blue).
| Jacksonville | |
I use you every time, the flowers are always beautiful & reasonably priced. Delivery service is fantastic, the website is great & I have never had any problems unlike customers of some more well known companies. I know that when I order flowers from you, my mum is going to be a very happy lady!!
| | |
Service rating : booking on line, all communications and the fast delivery of the flowers -all outstandingly good and efficient. I would use you again without hesitation and recommend your company. Product : I didn’t see the freesias but the person I sent them to said they were lovely and just coming out for her. thank you!
We were delighted with the flowers and with your communications. The only disappointing aspect was that a birthday card was (automatically?) added to my flowers order that I didn’t intend to order and tried to cancel, but I’ll be more careful next time!
Service rating : great service, as we were out the agent place the flowers just as I had requested Product : not only do these flowers fill the house with their perfume and beauty it brings
back the 54 years of our wedding day memories
Service rating : So easy to order. Found the service to be first class. I was continually being updated on each stage of the delivery through the day. Product : Great value for money. Full of colour and fragrance.
Service rating : Good communication. Excellent service Product : My wife was delighted
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of 34 reviews
Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.