Service rating : Good. Had emails to let me know it has been delivered Product : The flowers were wrapped in celophane with the stems covered in wet tissues for transit, but it would have been nice if they had a water pouch to immerse the stems. As they were for a friends mother who had passed away and the last thing you want to worry about is do I have enough vase for them and will they last till the funeral. I hope they do. Recipient said they were lovely.
Despite there being a mix up with the delivery address, the problem was sorted out efficiently by Serenata. The recipient has told me that the flowers are delightful and she is really pleased with them. I have used Serenata on several occasions and have always been very pleased with the service and the
recipients have all commented how lovely the flowers are and how much they enjoyed receiving them. Thank you Serenata.
Service rating : Excellent service begins as soon as you place your order.prompt feedback via emails and text messages keeps you informed of your order. Product : Beautiful flowers delivered on time and once again follow up email/ text messages keeps you informed . Peace of mind that your order has been delivered.
I was kept in touch with progress all the way through and when finally retrieved I believe the flowers were very good. However having given the full delivery address and telephone number the flowers were left at the wrong house some distance away even though the planned recipients were in and awaiting the delivery
Service rating : Kept informed at every step of the way, thank you Product : Recipient delighted, although had difficulty finding the box left at the back step (could you put it is in a box on your card when you leave the flowers?)
Service rating : The online ordering was very easy and i was kept upto date with when the flowers were dispatched and delivered Product : I didnt see the flowers but the person i purchased them for was over the moon with them
Margaret | Helensburgh | |
Service rating : Very impressed with the communication and delivery. Well done! Will definitely use this company again. Product : The receipients were very happy with the flowers and with the picture I have seen they looked lovely! Many thanks.
Service rating : Fine, arrived as promised. Product : The flowers were fine, however the leaves of the greenery had been decimated by what I assumed to be caterpillars and I was very disappointed as was my wife who’s 60th birthday present these were. Will not use again.
Service rating : service is getting worse. trying to contact you by phone is impossible
as we have had several problems recently. Delivery text not happening until next day???May need to contact another florist. Product : flowers are good
judith | Hardelot | |
Service rating : Very friendly and helpful service. Product : The recipient sent me an effusive thankyou for the Lonely Sparrow bouquet saying how very beautiful it was and how delighted she was with it - so much so that she will use Serenata Flowers in future!