Service rating : Good - Although there is a fault with the website for payment by debit card. I tried to activiate a new debit card and the iframe did not show a ’continue’ button which meant there was nothing for me to click. I ended up using PayPal. Product : Flowers were a completely differently colour to those advertised. They were still lovely, but obviously if I had wanted a specific colour that would have been a big issue!
Service rating : Excellent service. I was kept informed about my delivery the whole time. From Serenata receiving my order to it being delivered. I was even informed where the delivery was left when my Mum and Auntie weren’t at home to received their flowers. Product : Although I have only seen photos of the flowers I sent. My Mum and Aunt have both said how beautiful they are. My Aunts in particular lasted for weeks.
A little worried after reading some reviews but I really didn’t need to be. Communication really good via text and email. Flowers and gift ordered the night before and delivered before lunchtime the next day. Not seen the items but I know the recipient was reall pleased with them. Would definitely use again (although possibly not or really busy days when I prefer to buy and deliver myself if possible).
Service rating : This was my second time of using Serenata, the first was excellent. This time the delivery was not made on the requested day, my mum’s birthday, so she didn’t get her flowers until the day after. Disappointing but they were beautiful when they finally arrived. Product : Absolutely beautiful and so big my mum had to split them into 2 vases. Very pleased.
Service rating : Ordering was easy and email communications kept me informed. Flowers arrived within allotted time Product : consisted of 20 stems but very fragile and did not have the wow factor when placed in a vase. Probably need a specific shaped vase which could hold them all together in a tighter bunch, ortherwise the effect gets lost. Still, they are a little different and interesting.
Service rating : Customer service has pulled through after several emails and pictures sent regarding my disappointment re product description and actual delivery Product : Not as per picture and description - wrong colour and in 2 separate cellophane wrappers instead of a bunch. Need to look @ presentation of your flowers I’m afraid
Sean | Elbert | |
Service rating : The website was easy to use, and the flowers were delivered as requested, and on time. Product : I paid extra for the grandiose arrangement, and the flowers arrived in two bunches in the same box, The second bunch was almost as big as the first bunch, so my fiancee was able to share a few flowers with her friends.
This was intended to be a surprise, but I put the mobile number of the person to be surprised in "just in case we need to contact you" space, in case they were out when delivered. However, immediately a message went to the mobile confirming delivery, so no surprise. This isn’t "just in case" and needs to be clearer.
Was pleased with every aspect of this company.They kept me informed of the delivery to my mother for Mothers day and I felt they were reasonably priced.I will use this company again in preference to more famous ones.Well done Serenata.
Service rating : Delivered very promptly and website easy to use. Product : Considering it was the largest bouquet provided it wasn’t very large. I was disappointed when it came. Also no flower food was provided with the flowers.
The flowers were very nice to look at.
Allyn | BRISBANE | |
Service rating : The instructions relating to contacting the receiver were not carried out as requested. However contatct was made via another means Product : The orchids are fantastic and have brightened up the house. Will be using the service again.
Service rating : I have used you before and loved the flowers, a little disappointed this time. Product : The flowers were nice, but I expected them to come as one large bouquet rather than two strapped together. They were for a special birthday and the presentation let them down a little.