Received a text message at 11.13 in the morning to say that my flowers had left the building and were on route to the recipient. Only received my text that evening at 6.36pm to say the order had been delivered successfully. Which i think was pretty poor considering we got to our hotel at around 3.00pm that day and the flowers were there waiting for my husband when we arrived. So i don’t know exactly what time the flowers were delivered. Obviously the updates are not very accurate. I wasn’t particularly happy with the 3 roses in the arrangement they were a bit black round the edges didn’t look as nice and fresh as i was expecting!! Not sure if i would order from this company again?
Service rating : problem with one order was dealt with quickly and efficiently. second order ok as far as I know. Product : ordered two of these arrangements, 1st one was already wilting on arrival and wasn’t delivered until 6pm in the evening, the tracking showed it had arrived at the depot the previous evening, so already over 24 hours "old" when delivered. 2nd one was delivered yesterday, have been told they are ok, but I wont be seeing those as they aren’t local to me.
The flowers are gorgeous and 4 days later they look like theyve just come.
So pleased with them and they were better than the picture on the website.
I would really recommend Serenata Flowers, the flowers and the staff who work for Serenata Flowers are faultless but the delivery really let them down. Next time I buy flowers from here I would make sure it was on a timed delivery that way you know whats going on and when to expect them.
Sam | Gloucester | |
Service rating : I was fairly disappointed with the time of order, as I was informed that the flowers were dispatched in the morning that then did not arrive until the evening. It got to the point where I had to actually tell the recipient that her (surprise) flowers were on the way as I could no longer keep her from leaving the house! Product : The product however was very impressive and so could not fault that.
I noticed that when I used Paypal to settle the bill, that Paypal notified me that the delivery address was actually my credit card address, which is misleading and leads to confusion. I had the flowers delivered to a different address and the flowers were correctly delivered, but i wasn’t certain until they actually arrived.
The product I purchased from serenata flowers was of excellent standard apart from the gift card that was provided with the flowers as the person I delivered it to said it was of low standards even though the flowers looked beautiful. Other than that, thanks for the flowers being sent off and delivered on time.
Service rating : I have used Serenata twice now. Both occasions they have been excellent with options, price delivery and quality of customer services. Product : good ulity product, just as described, delivered on time. When I had a problem with th einternet, they helped out, and gave an un requested, but welcome discount.
Christopher Ryan | Dubai | |
Service rating : Order was made for 14 Feb - Valentines Day - weeks in advance but had not arrived on that day. This was a big problem, but Serenata have given me a full refund in addition to still delivering the flowers so I must congratulate them for their service on that note. Product : Haven’t had it because it was delivered late.
The flowers were exactly as described and for just under £20 were real value for money. They were well packed and lasted for over 2 weeks. However this could not negate the poor delivery service, Valentine's Day starts in the morning not the early evening.
Service rating : I have ordered about half a dozen times from Serenata. Each time, quality, customer service, and the flowers have been excellent. Well done. Hope it continues. Product : Order with confidence. What more can a customer ask for.
The flowers were very well received by my friend. The service was top class. My only comment was that if I didn.t have a mobile ,phone I wouldn.t have been able to order. Is there any reason why I couldn’t have used the land line ’phone ? I would appreciate your comments on this.
Service rating : Outstanding delivery times and quality of service, easy payment too. Product : Over the moon with the product, the recipient was very happy! Got more flowers in the bunch than expected and very reasonable price!