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Pink tulips in giftbag
Like a sweetshop package of enchanted candies, this cellophane wrap of rosewater pink tulip buds dusted in sugary winter sunshine promises to take all who fall under its spell on a magic carpet ride to a world in which good cheer and amusement are inescapable.
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Flowers are lovely and recipient very happy. Was surprised that a message could only be added with an additional £2.99 charge. An email was received later in the evening approx 9.45pm asking me to contact the person to tell them who the flowers were from. I didn’t want a card but a brief note e.g get well soon, love from.etc.. To not be added was a surprise. This would have not caused the confusion it did. The recipient couldn’t tell me she received them as I didn’t tell her I was sending them. I was left unsure whether they had been delivered until the email arrived. A flower card would have been a good option in this case, when a standard card not required at an additional cost. If a card costs an addition amount, and I was aware that the recipient would know who they were from I would have been inclined to order a different item / less expensive to take into account the card cost as well. Maybe the website could make this a little clearer. Many thanks for the delivery. My friend had a hysterectomy and once she knew the flowers were from a girly friend, we laughed. She was pleased not to have a secret admirer in view of recent events!! Hope the feedback helps :-)
Service rating : apart from delivery instructions being ignored pleased with goods and will use again. Product : I am told that the tulips are outstanding by the person they were sent to however I did add a note for the flowers to be left at my address [next door] in the event that Mrs Basham was not at home which did not happen and the parcel remained outside 52 until late in the evening
There were problems with communication. I asked for delivery on the Tuesday and it was delivered Monday morning - luckily someone was there. Also some confusion over the ordering process with an email to say that the order hadn’t gone through when it had. So not perfect. But the flowers I’m told were beautiful.
Amazing follow up even at 10pm in the evening when the colour of tulips I had originally requested wasn’t in stock for next day delivery. I was kept politely up to date on the order status right up until they had arrived at their destination. I will definitely use them again.
Service rating : Kept me informed of order Product : The recipient sent a photo of the very poor looking small bunch of tulips that I could have bought in Tesco for less than £5.00. What a disappointment, will never use Serentata again.
It would have been nice to have at least two options to choose from. That said, the card looked nice online.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.