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The flowers were lovely and my wife really liked them
Service rating : Very happy with the service
Product : My wife loved then
The flowers were delivwered damaged, I presume due to rough handling by teh delivery man who left on dropping them on teh doorstep. Sentanta were excellent in dealing with the situation. Although my wife was dissapointed on opening we will certainly use Sentanta again.
Service rating : Excellent service, easy to order, good choice and kept informed of delivery process. Especially like the way I am informed when the gift has arrived.
Product : A wonderful basket of lovely fresh flowers. My Nephew and his wife were delighted with it. I saw the basket two days after it had arrived and I was also delighted.
The only negative about this purchase was the delivery man just left them outside, he didnt knock or ring. If my wife had not seen him walking away the boquet could have sat outside all day
This time they got it right and delivered without informing my wife in advance although I did have to contact them as the discount code emailed that day was shown as expired. once sorted I was happy
Service rating : Delivery company sent me a text message to say that flowers had been delivered but unfortunately at that time they hadn’t, so I thought that they had went to wrong address. I then contacted customer services who were very good and apologised for the delivery companies error. Then within 10 minutes the flowers arrived, so it was just a small hick-up but well worth it as my wife loved the Scarlett Pimpernel - Grandissimo. Thx.
Product : Arrived in excellent condition and will definitely be using Serenata Flowers again.