At a time of loss, it is easy to become disenchanted. A simple arrangement of flowers can be a welcome reminder of happier days, evoking fond memories that provide comfort and the courage to prevail over grief. Please note that the items in this category are not suitable to send to a funeral.
I was very impressed by customer services reading my email on the same day I sent it and managing to hold my order, in order to telephone me to make the amendment I needed in the accompanying sympathy card. It showed very good customer care at a sensitive time, as they were flowers for a funeral.
This was a thank you bouquet. In error I clicked on a sympathy card, I tried contacting you by telephone to advise of the error but couldn’t, so I sent an e-mail from your web site although no acknowledgement was received, I had to trust your system. I will be very disappointed if a sympathy card went out instead of a thank you card.
This was my first visit to Serena Flowers website and initially, I was impressed by the choice of flowers available and the efficiency of the delivery process. However, I did have the following difficulties with the site itself: - 1) finding out exactly how to register as I was not guided to my account automatically after ordering 2) when asking for help about this from customer services, I did not find their response was of any help to me. I finally managed to gain access to my account by requesting a renewal of my password. (?) 4) I was disappointed when my message in the sympathy card was not deleted as requested - please see "Sympathy Card " below
I would like to thank Nicola in the customer services team and the local florist for progressing this as I had unfortunately ordered the wrong type of flowers for a funeral (sympathy flowers) and it was not guaranteed the card and flowers would arrive in time. Nicola and the local Florist exceeded my expectations by ensuring the the flowers and card arrived in plenty of time for the funeral last Monday and my daughters were really pleased with them - these were for their Auntie's funeral (on their Dad's side) so I wanted it to be right for them. Everyone thought they were lovely and the card too.
Thanks ever so much
Order placed on fri evening for delivery sat. Order didnt arrive. Emailed serenata to find out why. Prompt response (thank you) delivery rescheduled for mon. Recipient msgd me to say she'd found them on her doorstep on mon.No confirmation from serenata. Tues, recipient msgd to say another delivery had been made. Confirmation received from serenata. These flowers were sent as a sympathy gesture, feel a bit let down not so much by serenata but by delivery.
Service rating : I thought the tracking information was great in principle - however the messages should be tailored to the types of flowers purchased e.g., i bought sympathy flowers and was receiving very upbeat, cheery messages about how my flowers were on their way etc, etc - this was not the right tone for the flowers I had purchased.
Product : I cannot say what the flowers were actually like as I did not see them and nor have I sought feedback from the person who I did actually send them to.
Choice of cards is slim, nothing particularly appropriate/ tasteful for sympathy so had to use the standard company card, which looked a little "budget".
The death of a loved one is a difficult thing to cope with no matter what age you may be. Sending a bouquet of sympathy flowers to the family of the person who lost his or her life is a generous act and well received worldwide. serenata flowers makes it possible to pick out the kind of flowers sympathy arrangement that brings relief in a time of high stress and grief. Select a sympathy flower from the easy-to-navigate site. Divided into sections, the site is so simple to use that a well-wisher can find precisely what he or she is looking for in terms of sympathy flowers uk with ease.
Available at any time of night or day, serenata flowers makes it a point to be fast and reliable with sympathy flowers delivered. Offering sympathy flowers delivery options throughout the United Kingdom, the company knows the importance of sending sympathy flowers by post to the families who have lost loved ones. Using the freshest with sympathy flowers, the arrangements created by Serenata Flowers last for days.
Losing a big part of their lives, family members and friends will take comfort in knowing that you are thinking about their loved ones and care enough to send sympathy flowers online to their home or funeral. A colorful and unusual sympathy flowers arrangement can make a difference in a person?s mood. Cheering them up some, they will undoubtedly appreciate your gesture no matter what the cost of the in sympathy flowers sent.
Visit Serenata Flowers and delight in the number of choices from which you have to select. Offering superior quality and prices that are affordable, Serenata Flowers makes sending flowers for sympathy far easier than you would think and is the ultimate display of gratitude for the deceased person?s role in your life.