At a time of loss, it is easy to become disenchanted. A simple arrangement of flowers can be a welcome reminder of happier days, evoking fond memories that provide comfort and the courage to prevail over grief. Please note that the items in this category are not suitable to send to a funeral.
Service rating : I have used your service twice during the last week. Both recipients were overjoyed with their flowers. They were delivered exactly when and how I wished. However, there was some confusion over one of the addresses resulting in my having to put my bank details in twice. Now I am worried if I shall be charged twice for the same delivery or my sister ending up with two bunches on different days.. You have notified me of their despatch several times on different days. I have contacted your Help line but not received a reply.
Product : I chose two different bunches of flowers, both were in sympathy ,one for the death of a friend’s mother the other regarding the death of two of my sister’s pets, a cat and dog. My sister was in absolute rapture over her spring bunch. She described it in detail to me and it sounded beautiful. I may even consider sending myself a bunch to help cheer me up during this dreadfully cold weather!
Service rating : I can only comment on the ease of placing my order, the wide range of flowers available, seemingly good value for money and how efficient the service seemed to be in terms of notifying me when the flowers left the building and when they were actually delivered. Unfortunately, my recipient wasn’t in when they tried to deliver so I just hope she received them and that they were ok by the time she got home (but obviously this is no fault of Serenata flowers)...
Product : Unfortunately the flowers were sent in sympathy and as yet I’ve not heard back from my friend so I don’t actually know what she thought of the bouquet - hence the ’not tried yet’ rating. I’ll give more feedback if/when she mentions them...
Service rating : Really pleased with the service. Easy to use on line service, delivered when requested and recipient said the flowers were beautiful. Only comment I would make is that I liked the email from Serenata saying the flowers had been delivered, it was funny, but although the flowers I had chosen weren’t sympathy flowers they were for my mum for the first anniversary of my Dad’s death. I did find the email really different and funny but I don’t know if everyone would. Having said the service was first class, my mum loved the flowers and I will definitely use Serenata again.
Product : My mum emailed and phoned to say the flowers were lovely.
This was my first visit to Serena Flowers website and initially, I was impressed by the choice of flowers available and the efficiency of the delivery process. However, I did have the following difficulties with the site itself: - 1) finding out exactly how to register as I was not guided to my account automatically after ordering 2) when asking for help about this from customer services, I did not find their response was of any help to me. I finally managed to gain access to my account by requesting a renewal of my password. (?) 4) I was disappointed when my message in the sympathy card was not deleted as requested - please see "Sympathy Card " below
I would like to thank Nicola in the customer services team and the local florist for progressing this as I had unfortunately ordered the wrong type of flowers for a funeral (sympathy flowers) and it was not guaranteed the card and flowers would arrive in time. Nicola and the local Florist exceeded my expectations by ensuring the the flowers and card arrived in plenty of time for the funeral last Monday and my daughters were really pleased with them - these were for their Auntie's funeral (on their Dad's side) so I wanted it to be right for them. Everyone thought they were lovely and the card too.
Thanks ever so much
Overall good. However: 1. They sent a saccharine message saying (to paraphrase) ’ if your ears are burning then it is because [recipient’s name] is thinking of you because they just got our lovely flowers’. I suggest a message such as this is not appropriate given the flowers were sent with a sympathy card owing to a bereavement (which they knew). 2. The mobile website and the full website have a ’contact us’ function that doesn’t display the contact form properly on an iPad or iPhone (so I couldn’t tell them the above)
Service rating : I thought the tracking information was great in principle - however the messages should be tailored to the types of flowers purchased e.g., i bought sympathy flowers and was receiving very upbeat, cheery messages about how my flowers were on their way etc, etc - this was not the right tone for the flowers I had purchased.
Product : I cannot say what the flowers were actually like as I did not see them and nor have I sought feedback from the person who I did actually send them to.
The death of a loved one is a difficult thing to cope with no matter what age you may be. Sending a bouquet of sympathy flowers to the family of the person who lost his or her life is a generous act and well received worldwide. serenata flowers makes it possible to pick out the kind of flowers sympathy arrangement that brings relief in a time of high stress and grief. Select a sympathy flower from the easy-to-navigate site. Divided into sections, the site is so simple to use that a well-wisher can find precisely what he or she is looking for in terms of sympathy flowers uk with ease.
Available at any time of night or day, serenata flowers makes it a point to be fast and reliable with sympathy flowers delivered. Offering sympathy flowers delivery options throughout the United Kingdom, the company knows the importance of sending sympathy flowers by post to the families who have lost loved ones. Using the freshest with sympathy flowers, the arrangements created by Serenata Flowers last for days.
Losing a big part of their lives, family members and friends will take comfort in knowing that you are thinking about their loved ones and care enough to send sympathy flowers online to their home or funeral. A colorful and unusual sympathy flowers arrangement can make a difference in a person?s mood. Cheering them up some, they will undoubtedly appreciate your gesture no matter what the cost of the in sympathy flowers sent.
Visit Serenata Flowers and delight in the number of choices from which you have to select. Offering superior quality and prices that are affordable, Serenata Flowers makes sending flowers for sympathy far easier than you would think and is the ultimate display of gratitude for the deceased person?s role in your life.