My recent order was arranged from Australia where I live. Delivery was within the UK. I received a comment from UK that other flowers were delivered also, but because the cards became 'parted' from the bunches of flowers it was not clear who sent which flowers. Luckily, other family in attendance sent me a photo (email) of all flowers, so I was able to advise which bunch I had sent.
I don't know if cards are generally physically fixed to bunches (& of course recipients can mistakenly detach fixed cards prior to examination), but perhaps there is a way to mark the bunch with the sender's identity in such a way to eliminate this sort of problem? Perhaps by fixing a second small card with sender's name, although this would increase cost - I know. Just a suggestion!!
Service rating : The Customer Service team are very good. Shame that the tracking number is not included in the - your goods have been dispatched email.
The box should be marked fragile if it contains wine ROTC as Yodel obviously handled my goods harshly which resulted in a failed delivery due to damage. I was not contacted regarding this as it was I who did the chasing. Customer Service turned another Hamper around in 24 hours and I received it the following day.
Product : I haven’t opened the full hamper as it is a present for my parents which I will deliver personally but at first glance the content looks good.
I wanted delivery to Fife, Scotland for a specific week day, but this couldn’t be guaranteed. I had to email the company to find this out as the online ordering system just said they didn’t deliver on any day I tried to arrange delivery for. This was for a hamper. Apart from this service and communication was excellent.
Service rating : Serenata Hampers have an easy to use website and they respond to questions or queries very quickly. Unfortunately their service was let down by the delivery couriers who failed to deliver my order twice
Product : Excellent quality products that are well presented but they are very small for the price paid however I’m sure the taste will show quality
The website was easy to navigate with good photos of the flowers and the prices were very good in comparison to other online florists. Delivery was on time and the flowers in good condition. Very pleased and will use again.
I have used Serenata before and they offer Excellent free delivery options, they deliver on time and are very good at keeping you informed with progress. The Wine has increased in price this year so hopefully a very nice bottle of wine. Excellent company, really recommend them.
Service rating : Once again, Serenata did not fail to deliver fantastic customer service!
Product : Another happy recipient :)