France most famous wine region, producing some of the country`s best and longest lived wines. The reds from Cabernet Sauvignon and Merlot, Cabernet Franc, Malbec and Petit Verdot and whites from Sauvignon Blanc and Semillon are classics that are copied worldwide, but rarely equalled!
Service rating : Easy to order online and the delivery arrived promptly. However the gift was left on the doorstep of the intended recipient and not found until later that evening; I think this is not secure and the delivery should have been left with a neighbour instead.
Product : The wine was a gift and I was told it was ’lovely’.
Really pleased with speed of delivery.
Delivery was very fast and I was notified as soon as the gift had been delivered.
Delivery was on time. Perfect.
Service rating : The courier did not deliver on the appointed day. Serenata e.mailed to inform me that the delivery had not been done. When I phoned they tracked to order down and ensured it was delivered the next day. Without asking they offered a 20% discount for the delivery. Very good customer service by Serenata after being let down by their courier.
Product : It was a gift to someone else, so cannot say what it was like
The service was ok but there were a couple of main problems. 1) I requested that the delivery be made on a Monday, but it was actually made on the Saturday. 2) We requested 10 wine giftsets but only 9 were delivered with no explanation. I spoke to the call centre and they were supposed to get back to me (which they didn’t). I then called again and finally managed to resolve the issue, with a refund for the set that wasn’t delivered.
Service rating : Excellent communication & information re. delivery process.
Product : Told it was beautiful by the recipient.