The Châteauneuf du Pape is the most famous Côtes du Rhône wine originating in a French castle originally founded by the popes who ruled from Avignon. It is a thick, harsh, and powerful wine, blended from exactly thirteen types of grapes, which include the Syrah, Granache, Mourvedre, and Clairette varieties.
The service was ok but there were a couple of main problems. 1) I requested that the delivery be made on a Monday, but it was actually made on the Saturday. 2) We requested 10 wine giftsets but only 9 were delivered with no explanation. I spoke to the call centre and they were supposed to get back to me (which they didn’t). I then called again and finally managed to resolve the issue, with a refund for the set that wasn’t delivered.
Service rating : The courier did not deliver on the appointed day. Serenata e.mailed to inform me that the delivery had not been done. When I phoned they tracked to order down and ensured it was delivered the next day. Without asking they offered a 20% discount for the delivery. Very good customer service by Serenata after being let down by their courier.
Product : It was a gift to someone else, so cannot say what it was like
Service rating : Easy to order online and the delivery arrived promptly. However the gift was left on the doorstep of the intended recipient and not found until later that evening; I think this is not secure and the delivery should have been left with a neighbour instead.
Product : The wine was a gift and I was told it was ’lovely’.
Service rating : Delivered on time and with text notifications to assure me the delivery was on its way and finally that it had been successfully delivered. V.G.Tick
Product : It was a gift so have not tried the product.
I was very impressed with the speed and efficiency with which Serenata Wines processed my order, and kept me up to speed with the delivery. I also appreciated the free delivery on a Saturday morning. I will definitely order from Serenata again.
Service rating : Very good service. Ordered wine gift for delivery to friends. Notified each step and confirmed delivery.
Product : Friends said it was excellent!
I asked for the wine to be delivered on Monday 19th Dec, but delivery was made on Sat 17th dec,but luckily all was ok.