France. The home of the Eiffel Tower, Napoleon, D-Day, and cinsault grapes. Cinsault wines are usually rose in colour, just like a Parisian sunset, or can be mixed with darker, more robust wines to make a sweeter red wine. Drink cinsault with a rustic, French picnic for a romantic taste of southern France without even leaving home.
Ordering was easy. Packages offered the right amount of choice. Speed of delivery and progress up-dates on order were exemplary. One of my best/easiest on-line experiences
Service rating : Very good service. Ordered wine gift for delivery to friends. Notified each step and confirmed delivery.
Product : Friends said it was excellent!
Really pleased with speed of delivery.
Service rating : The courier did not deliver on the appointed day. Serenata e.mailed to inform me that the delivery had not been done. When I phoned they tracked to order down and ensured it was delivered the next day. Without asking they offered a 20% discount for the delivery. Very good customer service by Serenata after being let down by their courier.
Product : It was a gift to someone else, so cannot say what it was like
Excellent communication regarding delivery and great product
The service was ok but there were a couple of main problems. 1) I requested that the delivery be made on a Monday, but it was actually made on the Saturday. 2) We requested 10 wine giftsets but only 9 were delivered with no explanation. I spoke to the call centre and they were supposed to get back to me (which they didn’t). I then called again and finally managed to resolve the issue, with a refund for the set that wasn’t delivered.
Excellent communication & information re. delivery process.