I would like to say how impressed I am with your service. Your website, communication and product are all of the highest quality.
Thank you for helping to make someone's day!
Rejuvenate a wilted rose by trimming an inch off the stem, bathing it in warm water and leaving it submerged until the water cools (about two hours). You won't bring an expired bloom back from the dead, but it could work wonders for a heat-exhausted flower.
Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Very comfortably, very securely, and very elegantly.
Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
Yes, of course! The gift message will be printed on a high quality card and included with your order. The gift message itself can be up to 200 characters long.
Shopper Discounts & Rewards is an online programme that offers discounts and savings on goods and services from some of the best known online stores and service providers. With a growing number of e-tailers supporting the programme, members have access to a wealth of offers and discount vouchers for every time they shop online. Membership also includes additional benefits such as Price Guarantee Protection and Delivery Guarantee Protection. To find out more information about Shopper Discounts & Rewards you can reach them via the following methods:
It's as easy as clicking a few buttons. Once you've found a product that you like, simply click the 'Buy now' button next to the bouquet to be taken to our easy 3-step checkout.
During checkout, you'll be asked to provide the name and address of the person to whom you're sending the gift, your own invoicing address and your credit card details.
Of course, you'll also get to choose a delivery date and time and, if you're feeling eloquent, compose a card message.
Throughout the whole speedy process, you can rest assured that all your details are stored and transmitted super securely, and never ever shared with anyone else. Ever.
We currently don’t offer a phone service. If you need help ordering please use our contact us form located at the top of each page. Our customer service team will normally get back to you within an hour.
Standard delivery where your order will arrive on the specified weekday between 8.00 a.m. and 6.00 p.m. is free to almost any UK mainland postcode.
Although we don't personally fulfill overseas orders, we work with the best florists around the world to deliver an experience in flowers. Simply choose the International link in the left hand menu and choose the destination country to see out extensive range.
If you fancy being all mysterious, we're happy to play along and we promise not to reveal your true identity to anybody at all. You've got our word – in law as well as in good faith: for Data Protection purposes, all information provided by the sender is kept anonymous. All the recipient will see will be the card message (if you choose to include one).
I'm afraid that we can't accept 'payment on delivery'. All orders must be paid for prior to dispatch.
If you wish to pay for your order, simply click the 'call me back' link located in the top-right corner of the page. Please ensure that you have the order reference number and credit/debit card details to hand.
If you wish to amend your order, simply complete the form accessed via the contact us link located in the top-right corner of the page. Or login to your account via the login link at the top of the page. br / br / Please ensure that you have the order reference number to hand.
Yes, you can change your gift message as long as you inform us at least 48 hours before dispatch. After that time, we cannot guarantee to be able to make the amendment. br /br /Please fill in either of the forms accessed via the contact us link in the top-right corner of the page, and one of our customer service agents will get back to you.
Please let us know by clicking on the contact us link at the top of the page and one of our customer service agents will get back to you to resolve the problem.
Delivery confirmations are currently only available for our next day flower range and wine range.
Our customer services team are available 24 hours a day, 7 days a week. Simply use our contact us form by clicking the contact us link at the top of the page.
A successful delivery depends on accurate information: the full name, address and postcode of the recipient. Delivery instructions (which can be added at checkout) are also useful if the property is difficult to locate or if the recipient is at a business, university or hospital. Here, as much information as possible (ward numbers, departments, etc.) really helps.
For our next day flower and wine products, offer a number of delivery options between 8.00 a.m. and 9.00 p.m., before noon, before 10am. We are unable to accommodate specific requests for delivery other than within these delivery times. br /br / This is because our couriers need to consider the most optimal route for all the deliveries they are making.
Don't panic! There's a quick and easy answer. You can 'Track your order' to find out your order status or the location of your flowers by typing your order reference number in the box at the top right of every page on this website. Hint: you can find your order number in any of the transactional emails you've received from us that relate to the order in question, or log in and look it up using 'My Account'.
For our courier-delivered flowers and wine products, yes, we can – except on public holidays.
Please note that we are unable to guarantee to delivery postal flowers and chocolates on the selected delivery date. For more information, see our delivery information page.
Unfortunately, many hospitals refuse to accept deliveries of fresh flowers. We therefore recommend that you choose another gift to send to recipients that are in hospital. For business addresses, please ensure that you use timed deliveries to make sure that your order is delivered during office hours. This is very important as our standard deliveries are made between 8.00 a.m. and 9.00 p.m.
We spend our Sundays making sure the rest of the week runs likes clockwork, so please forgive us for not offering a Sunday delivery service at present.
Unless you've specified one of our timed delivery options, the flowers will be delivered between 8.00 a.m. and 9.00 p.m., Monday to Saturday.
We're a practical lot, so we've got a few trusted tricks to ensure your special (or specified) someone gets their gift. These include leaving the order securely on the property (we exercise sensible discretion; order safety is high on our list of priorities), leaving the flowers with neighbours (ditto parenthetical clause above).
Either way, a card will be left at the recipient's address to inform them where the flowers have been left.
In the event that we're unable to leave the order securely on the property or with a neighbour, the flowers will be brought back to our depot and we'll contact you to arrange a redelivery.
We most certainly can. We offer a number of timed delivery options including weekday services: before noon £4.99 surcharge, before 10am £12.99 surcharge. We also offer before noon £9.99 surcharge and before 10am £14.99 surcharge delivery on a Saturday.
We automatically send out an order confirmation email once we receive your order. However, sometimes customers do not receive these emails. If you want to double-check that we've received your order, please email us using the 'email us' form (quoting your name and the recipient's postcode and delivery date) or use the 'call me back' form at the top of each page.
The easiest way to request an invoice is to login to 'My Account' and view your Order History. A PDF invoice can then be downloaded and printed.
I'm afraid that we are not able to disclose the details of the person sending the flowers unless they allow us to.
Simply fill in the contact us form. You can find a link to this page at the top of the page and one of our customer service agents will contact you to help you amend the order.
Simply fill in the contact us form. You can find a link to this page at the top of the page and one of our customer service agents will contact you to help you complete your order.
Simply fill in the contact us form at the top of each page and we'll do all we can to help you place your order.
There are a number of reasons why your payment could have failed. The most common reasons are that the bank has declined the card, the security code is incorrect, or the card limit has been exceeded. Sometimes, a credit/debit card may work on some e-commerce websites, but not on others. This is outside our control.
If your payment has failed, it is very important that you try to contact us as soon as possible as, without payment, we are not able to deliver your order.
During our UK office hours, the best ways to contact us is to complete the 'call me back' form at the top of the page.
If outside UK office hours, please fill in the 'email us' form and we will do our best to contact you back as quickly as possible. Please note that you are advised not to provide credit card numbers via email. For your security, we recommend using our telephone-based customer support (which is completely secure) to make payment.
If we do not receive payment before we need to prepare your order for dispatch, we regrettably cannot deliver the order. It is therefore very important that you contact us as quickly as possible after receiving this notification of failed payment.
Please fill in the contact us form. You can find a link to this page at the top of the page and one of our customer service agents will contact you to help you resolve the problem.
In the event that we are unable to leave your order with the recipient, we will try to leave it securely on the property. If this is the case, our drivers will leave a message card for the recipient telling them where order is.
In rare circumstances, our florists need to make last-minute changes to the flowers that they use to make up the arrangements.
Although this is regrettable, it is normal practice due to the possibility of damaged or poor quality flowers being received from the growers, as stated in our terms and conditions.
Where it is necessary to substitute flowers, we will do our best to inform you before the flowers are dispatched. However, in some cases this is not possible.
Rest assured that our florists will always use flowers that are of a similar style and colour and of equal or greater value to your original order.
If you are not happy with the substitution that has been made, please fill in the 'email us' form or use the 'call me back' service at the top of the page and our customer services team will do their best to ensure that a redelivery of your original order is made at a time that best suits the recipient.
Due to unforseen circumstances, our drivers may not reach the recipient's address on time. Clearly, this isn't ideal and if our drivers think that they may arrive late, we will do our best to inform you and/or the recipient. br /br / If you are unhappy that the order arrived later than the delivery slot that you requested, please fill in the contact us form at the top of the page and one of our customer service agents will contact you to help you resolve the problem.
We do our very best to ensure that your recipient receives the products you have ordered. However, there are sometimes problems that prevent us from delivering. These include the recipient not being at home, our drivers being unable to find somewhere secure to leave the order, problems with the delivery address provided. Where possible, the details above provide the reason why we weren't able to deliver.
Postcodes are similar to ZIP codes in the US. Each postcode generally represents a street, part of a street, or a single premises.
The format of UK postcodes is generally:
where A signifies a letter and 9 a digit.
For more information, please see http://en.wikipedia.org/wiki/UK_postcodes.
Without a complete address and postcode, we are unable to guarantee to deliver your order. It is therefore very important that the address is complete and that it matches the postcode provided.