Service rating : Very good customers unfortunately not impressed with the flowers!!
Product : Firstly I have to say the customer service side of serenata flowers was very good. I had texts and emails for notifications about when my order was placed, dispatch and delivery. This was very good howeveer this was hugely let down by the presentation of the flowers on delivery. I paid extra money for my selected flowers to be deluxe however when they were delivered they looked pitiful in comparison to the Internet pictures. 3/4 of the flowers weren't in the arrangement as was displayed on the Internet (minus vase). I felt cheated as a customer when I saw them as it looked like someone had got rid of all the dead ones and just left the last remaining healthy flowers which was only about half a dozen!! Unfortunately I wasn't impressed and I don't think I'll be using this service again

Service rating : The flowers did'nt turn up on the surspected delivery date and turned up the next day
Product : The flowers were lovely and fresh

Service rating : Great communications
Product : Looked beautiful. but did not get to see the real thing

Service rating : Prompt service
Product : First class service & great bouquet.

Card ok but sticker inside very tacky

Service rating : Always impressed with the standard of service and the quality of the product.
Product : I have not personally seen the flowers as they were a gift, but am assured they were lovely, fresh and as described

Service rating : Always impressed with the standard of service and the quality of the product.
Product : I have not personally seen the flowers as they were a gift, but am assured they were lovely, fresh and as described