v good service

Fine. The wording was correct, and the card was as advertised.

Perfect

Service rating : Easy to use website, delivered exactly when promised, great service thank you
Product : Lovely flowers, enough to fill two vases, even better than the picture on the web site.

first class

Service rating : Simple website and excellent communication.
Product : This was a gift and the recipient seemed very pleased though I have not personally seen the flowers. Nice to see an internet company providing a basket of flowers.

Service rating : Mostly a good service this time, though it is very fortunate that I checked my order, as the original bouquet I ordered was not available for another week but Serenata did not inform me of this at the point of order, which is not very satisfactory. I then ordered another bouquet as it was very important that the recipient received the flowers the next day, and this was duly delivered. I have to say that the customer service is very impersonal. I will ring in future with any query, rather than e mail.
I think that if Serenata promise next day delivery, it is their duty to tell the customer when this is not possible. Had I not checked the order...,and not all of us have the time to do that....then my friend, who had suffered a bereavement, would not have received any flowers for over a week.
Product : Apparently the flowers were nice...I have not seen them.