Your services are fabulous. My fiance ordered one of your beautiful rose bouquets a few weeks ago and they arrived quickly and safely. Unfortunately the flowers wilted rather suddenly but on contacting serenata and informaing them of this occurrance they stuck to their no fuss replacement and sent a second bouquet straight away as well as giving a full refund. I was so pleased with the second bouquet, they were exquisite roses and lasted for ages so the first bouquet must have just been a 1 in a million case and is definitely not a reflection on your company. After receiving such wonderful flowers, treatment and service I simply had to use you to send my niece a gift for her 18th birthday. She is very impressed with her flowers and so am I. You are to be recommended to everyone out there wanting to send flowers. You offer such a personal service, I shall definately be using you again maybe even to treat myself.