Sympathy

In general, I think the service was good, my friend received the flowers and was relatively happy with the bouquet and the the rest, truffles, teddy bear etc... However, I had a terrible time placing my order on your web site. I even tried calling the USA toll free number but did not work for me as I was calling from CANADA. Anyway, eventually I was able to place the order BUT I had no choices for a vase, nor sympathy cards. So I accepted what ever was offered to me. I would have liked some choices OR perhaps you have other choices but I was not able to activate them. I will try Serenata flowers again on a different occasion.

Thanks You,
Patrick

Service rating : The flowers were delivered on time.
Product : I received very good feedback about the flower arrangement from relatives at the funeral and it was delivered on time - thank you.
My only concern would be the bulk email confirmation that was sent out after the flowers had been delivered, I think that had I been sensitive over the passing of my Uncle then I would have been upset at the wording of the email. Maybe if someone orders the "sympathy" flowers then they should receive a different delivery confirmation email.
The flowers and service were excellent though - thank you.

Service rating : The flowers were delivered on time.
Product : I received very good feedback about the flower arrangement from relatives at the funeral and it was delivered on time - thank you.
My only concern would be the bulk email confirmation that was sent out after the flowers had been delivered, I think that had I been sensitive over the passing of my Uncle then I would have been upset at the wording of the email. Maybe if someone orders the "sympathy" flowers then they should receive a different delivery confirmation email.
The flowers and service were excellent though - thank you.

Service rating : I loved the regular updates so I knew exactly what was happening and when the flowers arrived! I also loved the upbeat way you have of communicating through your emails - it makes the customer feel important! I would definitely order from you again!
Product : I can’t say too much about it as I didn’t see it and as it was a gift of sympathy I didn’t feel it was appropriate timing to ask too many questions about what the receiver thought of the product. I did receive an email saying that everything was lovely.

I am not sure. How the sympathy card was or any thing. We did not ask the persons family’s. It is unfare for me to write the feedback. I believe that it must be nice; what we ordered and what you have delivered. We trusted your service. Thank you for delivering the flowers on time.

I have purchased flowers from Serenata Flowers several times and on each occasion the service was excellent, flowers were delivered on the date requested and the driver was always pleasant. Everyone who received flowers were very impressed with the bouquets and how long they lasted.
I would have no reservations of recommending the service.

Had my first bouquet back in May from my granddaughter and was so delighted I have sent a couple myself and told family and friends. Flowers were lovely and excellent service from placing order unto delivery. Will definitely use Serenata again.