Sympathy

In general, I think the service was good, my friend received the flowers and was relatively happy with the bouquet and the the rest, truffles, teddy bear etc... However, I had a terrible time placing my order on your web site. I even tried calling the USA toll free number but did not work for me as I was calling from CANADA. Anyway, eventually I was able to place the order BUT I had no choices for a vase, nor sympathy cards. So I accepted what ever was offered to me. I would have liked some choices OR perhaps you have other choices but I was not able to activate them. I will try Serenata flowers again on a different occasion.

Thanks You,
Patrick

Service rating : The flowers were delivered on time.
Product : I received very good feedback about the flower arrangement from relatives at the funeral and it was delivered on time - thank you.
My only concern would be the bulk email confirmation that was sent out after the flowers had been delivered, I think that had I been sensitive over the passing of my Uncle then I would have been upset at the wording of the email. Maybe if someone orders the "sympathy" flowers then they should receive a different delivery confirmation email.
The flowers and service were excellent though - thank you.

Service rating : The flowers were delivered on time.
Product : I received very good feedback about the flower arrangement from relatives at the funeral and it was delivered on time - thank you.
My only concern would be the bulk email confirmation that was sent out after the flowers had been delivered, I think that had I been sensitive over the passing of my Uncle then I would have been upset at the wording of the email. Maybe if someone orders the "sympathy" flowers then they should receive a different delivery confirmation email.
The flowers and service were excellent though - thank you.

Service rating : I loved the regular updates so I knew exactly what was happening and when the flowers arrived! I also loved the upbeat way you have of communicating through your emails - it makes the customer feel important! I would definitely order from you again!
Product : I can’t say too much about it as I didn’t see it and as it was a gift of sympathy I didn’t feel it was appropriate timing to ask too many questions about what the receiver thought of the product. I did receive an email saying that everything was lovely.

I am not sure. How the sympathy card was or any thing. We did not ask the persons family’s. It is unfare for me to write the feedback. I believe that it must be nice; what we ordered and what you have delivered. We trusted your service. Thank you for delivering the flowers on time.

I was impressed with the text system, keeping me informed of the delivery to and from the address, but I wanted to speak to someone regarding details of the card but I couldn't obtain this information on line.

I also ordered a glass vase when really the presentation of the flowers did not tell me one was provided. May be the advert could have said vase included.

Although I didn't see the flowers and chocolates I bought for my step mum as they were delivered directly to her, she was thrilled with them.
She told me all the flowers in the bouquet and how lovely they were. The chocolates were delicious too, she mentioned.
I will definitely use Serenata Flowers again.