I ordered some flowers through Serenata, and was hoping for next day delivery, this was unfortunately not available for the location.. So I opted for delivery after 2 days, which fell on a Saturday, which was apparently fine. The flowers were however, not attempted to be delivered until Monday, and there was unfortunately no-one home. This would not have been so bad if we were informed, which we were not.
The flowers were lovely, the booking process was very easy and delivered on time, but the tracking system didn't work at all. It stayed on status "the flowers are being prepared" for 2 days after the actual delivery.
The purchase was simple and quick with a reasonable price.
Good service meant no need to use their customer service department so can't really say.
Very positive experience buying with you - I especially like the way you personalised a lot of the standard messages to make them more fun.
They send the wrong flowers initally, but after contacting them, they apologised and offered to send the original bouquet for free, which arrived the next day. Both bouquets very beautiful.
I have used your company twice and I am extremely satisfied.
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