LATE OR NON-DELIVERIES
Whilst we deliver 97% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries.
If your order still has not been delivered during this time you are entitled to a full refund, no questions asked.
PAID TIMED DELIVERY
If you paid for a timed delivery option and the order was not delivered on time, we will refund the delivery charge associated with your order.
Delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)