* This product is delivered via an international florist network and, due to stock issues, it may be necessary to substitute the product ordered with an alternate product of a similar style and equivalent (or greater) value and quality.
Delivery Reviews
Customer reviews of the overall ordering experience
Very impressed with how easy it was to look for, buy, pay for and have the flowers delivered. It would have been better if I could also have included the telephone number of the recipient so your company could have called/messaged them. Now they waited for the wreath to arrive as I only got the message that it had left the warehouse and was on route. No approximate time was given as far as I am aware.
everything is alright but only lack communication with customer as I have contact with the customer service department for requesting special arrangement for delivering to my girlfriend however I cant receive any respond from them. fortunately the flower and the delivery were smooth but I think your company can increase the communication with customers in an more efficient way.
The service is good but I was disappointed that although there was someone at home, the flowers were left at the front door -- which is seldom used!-- and not at the back door as requested. The delivery notice was not pushed through the letterbox so the flowers were left overnight!! Luckily, they were not ruined!!
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
International flower delivery
All international deliveries are passed to a relay network who then pass orders onto local florists.
We are unable to provide delivery notifications for international orders.
We do not guarantee to be able to follow delivery instructions.
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during peak periods, deliveries may be made until 8pm.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.
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