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FAQ
  • * This product is delivered via an international florist network and, due to stock issues, it may be necessary to substitute the product ordered with an alternate product of a similar style and equivalent (or greater) value and quality.


  • Delivery Reviews

    Customer reviews of the overall ordering experience
    (7) (5)
    Overall Rating: 4.4
    Total Reviews: 12
    Product:

    | Wells-next-the-Sea | |
    All I can say is WOW, what a wonderful, effective and stressless service. The flowers were delivered as promised even though I am in South Africa I did not worry as the communication was effective. I was told when the flowers left the shop and when they were delivered

    Sense of humour in those emails is great, I couldn't help but laugh.
    | St. Austell | |
    Although the flowers were good, the jaunty little messages (especially the one about the ears burning) were a tad inappropriate as the flowers were marked for delivery to funeral home/crematorium. Otherwise delivery was as promised and flowers as shown
    | Rugby | |
    We were very pleased with the following: 1) ease of ordering & payment (South Africa to UK); 2) Your follow up e-mails and confirmation of delivery. 3) The flowers were very nice although it was felt that the greenery was a bit overdone, nevertheless we were pleased with the overall experience.
    | Chatham | |
    I was happy with the flowers delivered but I was not happy that I paid for delivery before 12 PM on the 1st of December and they only arrived later in the afternoon. My additional payment for delivery before 12 PM was wasted. Not good.
    | Sunderland | |
    I live in South Africa and when a bouquet is delivered its arranged properly. That was the only issue I had. I wanted her to receive a complete bouquet as advertised on your website. Instead each item was delivered seperately.
    | Salisbury | |
    Good but I think the delivery man was delivering to the wrong house and my mother had to go out and find him... luckily I'd told her to expect flowers, which gave the surprise away but I was concerned she wouldn't hear the door.
    | St. Austell | |
    It was very helpful to get the messages telling me when the flowers would be delivered but as they were for a sympathy/bereavement bouquet perhaps " the jaunty
    messages were a little appropriate
    | Aylesbury | |
    The service is great and the website is easy to navigate. I ordered from South African on a Saturday evening to be delivered in the UK on a Sunday- all went as planned and my sister was very happy with her flowers.
    | Stamford | |
    Your regular communication with me was so appreciated - I have never had such good service - Thank you
    | Halifax | |
    The feedback was good and flowers were delivered in a timely manner and instruction followed.
    | Sittingbourne | |
    My Mum loved the flowers and they were delivered on the correct day
    | Dundee | |
    The flowers were great but I expected them to arrive in a vase as in the picture
  • Next day gift delivery

    All next-day courier delivered gifts are dispatched from our central production facility.


    • Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
    • If standard delivery is chosen, we cannot guarantee an exact delivery time
    • We do not guarantee to be able to follow delivery instructions.

    International flower delivery

    All international deliveries are passed to a relay network who then pass orders onto local florists.


    • We are unable to provide delivery notifications for international orders.
    • We do not guarantee to be able to follow delivery instructions.

    Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during peak periods, deliveries may be made until 8pm.

  • In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
  • Q. Why are your flowers fresher?

    A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.

    Q. How are the flowers packaged?

    A. Very comfortably, very securely, and very elegantly.

    Q. Do the flowers come in a vase?

    A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.

    Q. Can I order a vase to go with the flowers?

    A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.

  • In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.
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