The flowers apparently were really nice although I didn't see them as they were for my brother and his wife's anniversary. The service that I was offered was very poor as they were not delivered, after several e-mails trying to track what happened to this bouquet. I was offered a cancellation and then found out they were delivered a day later in the evening, it would appear there was a lack of communication.
| East Perth | |
Excellent service. I was most impressed (and amused) with the running commentary on the progress of my gift's journey to my family in the UK. I felt I was also on the journey! Thank you very much. My daughter-in-law sent me a message saying the flowers were beautiful. "Best roses she had seen". Will be a regular customer from now on! Cheryl
I thought there could have been more choice of cards to go with the flowers - this was a Golden Anniversary but the only card was pink and a bit drab.
However, the flowers arrived on the day, safely packaged, were beautiful and highly scented, and the recipients were delighted. What more can I say.
| Greensboro | |
Your sales and special prices make it possible for me to afford to send flowers every month to my elderly sister in England. Delivery is always on time, and the flowers bring a lot of pleasure. I love your free delivery too.
The flowers were an unqualified success so many thanks. My day was not so good as I was unable to get out of bed thanks to my ongoing spinal injuries so we celebrated our Anniversary and my birthday (also on the same day) in gentle stages over the following week.
| South Salem | |
Since my wife is in the UK and me in the U.S. Leading to a remote anniversary, the white roses certainly helped her mood. Their quality seemed to be better than we had experienced in the past, as we did not have to seek replacement from Serenata, so overall a good rating.
Would have rated as Excellent but "Free Delivery" is only free if you can accept the fact that the flowers may not be delivered until 9 o'clock on the night of your Anniversary! Not a risk most husbands would be willing to take!
The service was really refreshing. the customer service language you use is unique and makes the customers feel like they are having one to one service. Would definitely use you again and recommend you for sure!!
Good fast delivery, delivered the order as expected with no issues but did not respond to my query so knocked down due to customer service not replying to my email as they can not be contacted by phone.
We were very grateful for the service UK end, but also for the way you communicated with us in NZ prior to the deliuvery day, etc. The Norwich couple were very pleased with the flowers.
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.