the delivery report said they delivered to number 55a, as ordered.
But they actually delivered to number 57a.
I spent a few hours trying to track them down, but Yodel had closed by that time.
So had to wait till the next day.
But luckly people at 57a took the flowers round to the correct house in the end.
Service and communication from order placement to delivery was excellent. Although the messages always referred to flowers as opposed to wine. I just assumed that these information messages were default messages because the main business is flower based. Keep up the good work.
Chose serenata flowers to send to my sister in law after receiving a bouquet from my daughter the flowers lasted 3 weeks and the display beautiful. My daughter had organised the flowers on the Internet from Australia and they arrived on time
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Been using Serenata for a couple of years now and on ly had one disappointment which they remedied straight way so really have nothing but praise for them
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I have used Serenata a number of times and their customer service is first class - you are kept up-to-date every step of the way and the flowers are lovely.
Cant thank you enough for your efforts in communication, letting me know of every move through the whole process , since ordering, the journey and eventually the delivery which gives the customer peace of mind.
It's been lovely, but I have received rather a lot of communication from you about this. Please remove me from your mailing list now. I don't live in Leicester, I was sending flowers to a friend there.
| Kettleby, Ontario | |
I particularly like the e-mails notifying me of the progress of my order. Being in Canada, with the order going to someone in the UK, this was important.
The design is a bit cheap but I guess it is supposed to suit all kind of tastes.
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Next day card delivery
Card deliveries are made from Monday to Saturday, via first class Royal Mail post, excluding bank holidays. For next day service, please make sure you submit your card order by 4pm. Card delivery is FREE nationwide in the UK.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.