Help Centre

Ordering flowers and gifts is simple. For a little extra guidance here is some helpful information on how to place an order, our products and delivery services.

 Contact us

If you wish to contact us, use our simple contact form


If you have a question, we can give you a quick and concise answer.Your first port of call should be our Frequently Asked Questions (FAQ) page


When ordering gifts, the timely delivery of the gift is often as important as the gift itself. Find out about our delivery options and how to ensure delivery success

 My account

Whether you want to manage your address book, view your existing orders or amend an order, we've made it easy to manage your orders in My Account.

 Order tracking

If you need to know whether your gift has been delivered, or just want to find out the status of your recent order, then simply use our Order Tracking service.

 Terms and Conditions

When placing an order with Serenata, you are agreeing to our terms and conditions. Check them out on our Terms and Conditions page.

 Our guarantee

If you're not absolutely 100% happy with your Serenata experience, put up your hand. We value your feedback... read more »

 Security and Privacy

All personal information that you submit is encrypted and secure. This site is tested and certified daily to pass the FBI/SANS Internet Security Test. read more »

 About us

We've been selling flowers and gifts online since 2003 and are one of the UK's leading online florists. There are lots of reasons for choosing Serenata

 Corporate Social Responsibility

Serenata Flowers take its social responsibility seriously and work hard to ensure that our products and services are handled by us and our partners based on good ethics. read more »


Award winning flower delivery read more »


Average customer satisfaction 4.3/5. Reviews independently measured by feefo. Read our Customer reviews

 AWIN Program

You can earn money by promoting Serenata Flowers on your website. For more details please see full program details at AWIN

 Care Instructions

For the recipient of flowers please take care of the flowers sent to you and follow these guidelines to flower care

 Press office

If you are a journalist and have any media enquiries, please contact our press office

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