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Welcome to our Press Office

For any press related inquiries please get in touch with us at pressoffice@serenataflowers.com. Our editorial guidelines can be found below.

BRAND ASSETS

Our logo and brand guidelines can be found here.

IMAGE LIBRARY

All our glorious blooms can be found here.

Serenata Flowers Editorial Guidelines

All editorial requests and questions can be emailed directly to pressoffice@serenataflowers.com where our friendly team will be able to help you.

Press Samples, Gifts & Competition Prizes

if you would like to feature Serenata Flowers in an upcoming editorial, product round up or would like a donation of flowers as a competition price, we are happy to accommodate these requests.

Brand Collaborations

we are actively collaborating with brands that share the same values and offer products our customers will enjoy. If you would like to run a branded collaboration with us please get in touch.

Bloggers & Influencers

we are currently not running any sponsored blog or social media content promotions. If you would like to receive a Press sample please feel free to reach out.

Editorials & TV Production

We are happy to provide flowers for photo or video editorials, fashion shoots or for TV productions.

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LATE OR NON-DELIVERIES

FREE courier delivery

Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.

Premium guaranteed delivery

Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.

Guaranteed timed delivery

If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.

All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)

By signing in you will have access to all your previous orders. You will also be able to use your address book in the checkout, and there will be no need to enter your invoice address.

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Our delivery options tailored for your satisfaction

FREE courier delivery

95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.

Premium guaranteed delivery - £4.99

Peace of mind service - guaranteed to arrive on your selected delivery date.

Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.

Status updates via sms and email so you don't have to check in on the site.

Premium guaranteed before 1pm - £9.99

Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.

Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.

Status updates via sms and email so you don't have to check in on the site.