I ordered some flowers for a dear friend and asked them to be delivered to Ambulatory care unit Peterborough hospital on a certain date . The flowers
unfortunately never arrived at the given destination at the hospital and the intended recipient never received her flowers. I emailed Serenata flowers to inform them that the flowers had not arrived and they replied immediately and we're extremely sympathetic and apologetic. They assured me they would chase up the florist delivery company and findout were the flowers had gone.
The process took about two days ,but during this period Serenata flowers kept me constantly updated. They offered me a full refund or a new delivery. I appreciate mistakes happen and although I was upset at the time I felt that Serenata flowers were extremely understanding and helpful and they made every effort to resolve the problem . I would definitely use the company again and I would happily recommend them to others
I loved the whole experience of choosing the right flowers for the occasion from a tremendous selection; getting a clear and accurate statement of the cost, enjoyed the simple form filling that was all that was required to place the order.Then I was delighted with the swift service and the excellent response from the recipient. Well done! I look forward to using your service again. George Gamlen in England.
The delivery was excellent as usual. I was kept informed and the flowers arrived as scheduled. The arrangement was gorgeous and the flowers have lasted for ages which is lovely as they were for someone recovering at home after surgery. Being on special offer did not detract at all from usual high standard - I'll be using Serenata again.
never had anythink but excellent flowers, however i cannot get loyalty discounts because i can no longer get onto their site it does not recognise my email or password cannot get a password as they say my account does not exist
very bad business to do away with personal telephone contact
t and you can no longer telephone them
I did not figure out how to add a message to the order. I did not want to buy a card or any of the extras, but for some reason I missed the chance to add a message. I did try to go back and edit the order once I had paid but that became difficult too so I gave up.
However, the flowers are great. Seems some of them are still in good shape two weeks later.
Couldn't have been easier to order and first class service - delivered the next day and kept informed along the way - e-mail arrived to confirm delivery just after they had arrived - would definitively use again and recommend to others
I liked the fact that I was kept in touch all the time about the delivery details so I knew that the flowers had arrived on the due date.
I did not see the flowers but the relative who received them said they were beautiful.
Fast and efficient service.
Thank you so much.
Send next day flowers from Monday to Sunday with free delivery, order by 10.00 pm.
Sending such a delicate gift like flowers can make anyone a bit anxious. Will the flowers arrive on time? Will the recipient like them? How will I know I'm getting the best quality for my money? Can I trust an online florist? At SerenataFlowers.com we do our best to cover all bases. With over 90% customer satisfaction, glowing customer reviews and multiple awards, we are the place to be for sending flowers. If you're spoiling mum with a surprise bouquet or saying Happy Birthday to a dear one, fresh flowers are as easy to send as counting to three.
Just like models on a runway, our stunning flowers are displayed and designed to wow. From the delicate petals of blush roses, scented arches of freesia to opulent exotic lilies, we haven't found a person who would resist their charms. If there is a fool-proof gift for any occasion, we bet our petals on flowers! Do you need flowers delivered tomorrow? That's where our speedy next day service comes in hand. For a very last minute emergencies, you can also send flowers with same day delivery (brilliant for those of us who always forget birthdays, right?).
For a peace of mind (and a smooth ride), here are answers to your most common questions about our next day flower delivery:
If you need flowers delivered tomorrow, you need to keep in mind our cut-off times listed in detail below:
At SerenataFlowers.com we guarantee our standard next day delivery between 8am and 8pm. That means your flowers can arrive anytime during this period. When we have our hands full, especially on Valentine's Day and Mother's Day, this may be a little longer, latest by 9pm. We won't leave you in the dark either. You can track the delivery at any point online using your order number. We will notify you by email and SMS as soon as the flowers are dispatched and also delivered.
There is no reason to be worried. Our flowers are well taken care of during their journey. No matter if they're travelling to London, Manchester or the furthest corner of Scotland, they will arrive without a single petal harmed. Guarded by our couriers and protected by strong cardboard box, they are sitting patiently only to be greeted by a big smile of their new owner. In a rare case that the flowers look like the journey took its toll, we will simply send a fresh bouquet as way of an apology. We are sending thousands of bouquets a week and their safety is our top priority.
One of the most common problems with flower delivery is reaching the recipient at home. You can't really tell them and ruin the surprise, right? That's the reason we provide a variety of instructions you can leave to our couriers. In case we haven't reached the recipient, we will let you know and try to deliver the following day.
Unlike local florists, we are able to deliver flowers nationwide. The only exceptions are very remote areas with hard access. To arrange a successful delivery, we will need full address including a correct postcode.
Get your story a happy ending with SerenataFlowers.com. Join over a million of satisfied customers and our growing flower family by spoiling your loved ones with the freshest blooms money can buy. Whether you're looking for cheap flowers under £20 or opulent luxury bouquet to wow your mother in law, you can trust us to handle them with equal care and attention. Order flowers for delivery tomorrow by 10pm today!