30th Anniversary Flowers

Service rating : Very good and attentive, took card of my order, delivered on time, very pleased. However on the down side was the flowers, which took away the good experience to leave negative feelings and upset not only for me but for my sister who had received the flowers.
Product : Very disappointed with the flowers, got delivered on Tuesday 30th July for my sister’s Birthday in Bradford, Leeds. I went up on Friday to see that they had died. Less than a week and the flowers had already passed on. My sister was not to happy. I have ordered from here before and i was very please with the flowers, they lasted more then a week and brighten up the room with their fresh smell. Not to sure if i can order from here in the near future as my last experience was a bad one.

Service rating : I would have said ’excellent’ in the past, say 4/5 years ago. I was looking at other florist websites and yours has become very cluttered. I remember considering you for my wedding flowers as my perception was you were fresh, crisp, modern. But your website now has changed my opinions and you seem more commercial and have lost your differentiation. Also flowers are advertised as being a certain price and then you realise that’s for a small bouquet but you recommend the size up which is more expensive. Don’t lose what you originally stood for.
Product : I personally didn’t see it as it was sent to a friend for her 30th. She sounded delighted with it though.

Service rating : I had difficulty ordering my flower online sent an email to customer services and Lily emailed me back as she could not contact me by phone, I called back and Jade replied with her help I managed to get my ordered completed . I can tell that she was very helpful and her help was very much appreciated so please pass on my thanks.
Product : The bouquet was for my daughter-inlaws 30th birthday and althrough I have not seen them she has informed me that they are absolutely beautiful. So in future I know where to come for any future orders. Thanks

I would like to thank everyone at Serenata for your fantastic service, I ordered roses for our 30th wedding anniversary to be delivered to my daughters house in Wales. They arrived just when you said they would and in fantastic condition, my wife loved them (which also made my day!).

I will definitely be using you in the future and will recommend you to all our friends.

Once again, many thanks,

Pat Diamond

Service rating : Delivery was good. Website was easy to navigate. Payment section quick.
Product : Awful. I brought the flowers for my parents 30th wedding anniversary and chose golden promise as it was similar to the their wedding flowers and they were dead within a day. I am so disappointed with this and as this was my first experience, I won’t be using your company again. Very upset customer. The size of the bunch- deluxe (which I paid extra for) was very small.

Service rating : I ordered before 5pm on sunday 30th December and my order was delivered Free of Charge on New Years Eve before 1pm. I received emails & texts updating at every step from placing my order to the leaving the shop and finally, there delivery. Attention to detail made me feel valued and not just another number. Well Done - Highly recommend!!
Product : My friend was absolutely delighted with these flowers, put the smile on her face that I was aiming for. Many Thanks

Service rating : I believe the arrangement was very nice but not superb. It was on time so that was good
Product : The arrangement was very nice. However I received an arrangement from my son on Friday 30th May which was below standard. It was roses tied in a bunch with a goldfish bowl and no instructions on how to arrange the roses. They were too tall to fit in the bowl and I had to put them in a vase. They were ordered by Miss D Banin.