I ordered some flowers for a dear friend and asked them to be delivered to Ambulatory care unit Peterborough hospital on a certain date . The flowers
unfortunately never arrived at the given destination at the hospital and the intended recipient never received her flowers. I emailed Serenata flowers to inform them that the flowers had not arrived and they replied immediately and we're extremely sympathetic and apologetic. They assured me they would chase up the florist delivery company and findout were the flowers had gone.
The process took about two days ,but during this period Serenata flowers kept me constantly updated. They offered me a full refund or a new delivery. I appreciate mistakes happen and although I was upset at the time I felt that Serenata flowers were extremely understanding and helpful and they made every effort to resolve the problem . I would definitely use the company again and I would happily recommend them to others
I loved the whole experience of choosing the right flowers for the occasion from a tremendous selection; getting a clear and accurate statement of the cost, enjoyed the simple form filling that was all that was required to place the order.Then I was delighted with the swift service and the excellent response from the recipient. Well done! I look forward to using your service again. George Gamlen in England.
The delivery was excellent as usual. I was kept informed and the flowers arrived as scheduled. The arrangement was gorgeous and the flowers have lasted for ages which is lovely as they were for someone recovering at home after surgery. Being on special offer did not detract at all from usual high standard - I'll be using Serenata again.
I did not figure out how to add a message to the order. I did not want to buy a card or any of the extras, but for some reason I missed the chance to add a message. I did try to go back and edit the order once I had paid but that became difficult too so I gave up.
However, the flowers are great. Seems some of them are still in good shape two weeks later.
never had anythink but excellent flowers, however i cannot get loyalty discounts because i can no longer get onto their site it does not recognise my email or password cannot get a password as they say my account does not exist
very bad business to do away with personal telephone contact
t and you can no longer telephone them
I would highly recommend SerenataFlowers The communication from when you order right up to when the customer receives the flowers is amazing. Very humorous and makes you smile with the comments. This is the 2nd time I have ordered from them and will continue to order in the future.
Couldn't have been easier to order and first class service - delivered the next day and kept informed along the way - e-mail arrived to confirm delivery just after they had arrived - would definitively use again and recommend to others
When it comes to flowers, even they have their upper class. We are talking about exclusive luxury flowers, crafted by our expert florist and presented in a way that's guaranteed to make a grand impression. Surely if the occasion calls for it, you only want to get the best! This collection was made for those occasions. Be it graduation, wedding proposal or a round birthday, you want to make sure that these occasions are marked with flowers that are equally impressive. Shop from our luxury flowers collection and you can rest assured that you're getting fresh, quality and stunning flowers at prices that might surprise you.
How are our luxury flowers different from our standard range? You can see it at first sight - they are more impressive, using only the best flowers and arranged in a stunning fashion, to get the wow effect from everyone. Buying luxury flowers online doesn't mean that you have to splash your whole budget just on flowers! Value for money means a great deal to us, so even our luxury flowers come with some amazing deals and prices that are hard to find at any local florist.
Our luxury flower bouquets feature some of the finest flowers available - take a look at the selection above and you'll see what we mean. Vibrant roses, fragrant white lilies and impressive arrangements of excessive volume that you can only find in our exclusive range. From time to time we feature also limited availability luxury flowers that are offered only for a certain period of time. Need some recommendations? For romantic flowers, roses are the obvious choice - in our exclusive flowers collection, you'll find all the favourite shades - red, white and pink. If you need something a bit more extravagant, we recommend the Bird of Paradise arrangements with exotic vibes and unique style. If you need something romantic, but original, you might like our Promise of a Kiss arrangement, perfect for a first date, anniversary or even Valentine's Day. Have you picked your favourite yet? Hurry up and order by 10pm tonight for delivery tomorrow! All of our luxury flowers are available for free delivery from Monday to Sunday anywhere in the UK.