I ordered some flowers for a dear friend and asked them to be delivered to Ambulatory care unit Peterborough hospital on a certain date . The flowers
unfortunately never arrived at the given destination at the hospital and the intended recipient never received her flowers. I emailed Serenata flowers to inform them that the flowers had not arrived and they replied immediately and we're extremely sympathetic and apologetic. They assured me they would chase up the florist delivery company and findout were the flowers had gone.
The process took about two days ,but during this period Serenata flowers kept me constantly updated. They offered me a full refund or a new delivery. I appreciate mistakes happen and although I was upset at the time I felt that Serenata flowers were extremely understanding and helpful and they made every effort to resolve the problem . I would definitely use the company again and I would happily recommend them to others
I loved the whole experience of choosing the right flowers for the occasion from a tremendous selection; getting a clear and accurate statement of the cost, enjoyed the simple form filling that was all that was required to place the order.Then I was delighted with the swift service and the excellent response from the recipient. Well done! I look forward to using your service again. George Gamlen in England.
never had anythink but excellent flowers, however i cannot get loyalty discounts because i can no longer get onto their site it does not recognise my email or password cannot get a password as they say my account does not exist
very bad business to do away with personal telephone contact
t and you can no longer telephone them
The delivery was excellent as usual. I was kept informed and the flowers arrived as scheduled. The arrangement was gorgeous and the flowers have lasted for ages which is lovely as they were for someone recovering at home after surgery. Being on special offer did not detract at all from usual high standard - I'll be using Serenata again.
I did not figure out how to add a message to the order. I did not want to buy a card or any of the extras, but for some reason I missed the chance to add a message. I did try to go back and edit the order once I had paid but that became difficult too so I gave up.
However, the flowers are great. Seems some of them are still in good shape two weeks later.
I liked the fact that I was kept in touch all the time about the delivery details so I knew that the flowers had arrived on the due date.
I did not see the flowers but the relative who received them said they were beautiful.
Fast and efficient service.
Thank you so much.
I would highly recommend SerenataFlowers The communication from when you order right up to when the customer receives the flowers is amazing. Very humorous and makes you smile with the comments. This is the 2nd time I have ordered from them and will continue to order in the future.
Hello and welcome to the home of some of the best online flowers. If you need to send flowers online can be a daunting task. Do you order flowers from the big, faceless internet flower shops, who promise safe payment but pass your order to any small flower shops near me who'll do the job? Or do you take a risk and buy flowers from a small-time online flower shops who'll make up your beautiful bouquet themselves and send flowers in London and around UK, but whose online flower ordering system doesn't come with all the safety guarantees? Are you wondering "where do I find reliable flower shops near me?" or "where to buy flowers that don't cost a fortune?". How easy would it be just to send flowers online?
You'll be happy to know you can now enjoy the best of both worlds! As the largest independent retailer of internet flowers we can promise stunning bouquets, variety of flowers for any budget while you can enjoy our super safe online flowers delivery. Choose from great value flowers which you can send by post or via our free courier delivery and try for yourself why we are the one stop destination for flowers online for so many customers.
Not only do we strive to offer the best flowers online - with every order crafted in-house from the freshest flowers by our expert florists - we also promise one of the most secure payment systems for buying flowers online. Whether you pay by card or pay by PayPal, ordering flowers on the internet has never been simpler, or safer. But don't just trust us - take a look at the hundreds of happy customer testimonials singing our praises for the most satisfactory way to order, buy and send beautiful flowers online. Thanks to our flower delivery express, you can enjoy both next day flowers as well as same day delivery flowers at unbeatable prices. Just remember that for next day flowers, we need to receive your order by 10pm Monday to Saturday and by 6pm on Saturday for Sunday delivery. For same day delivery flowers send your order before 1.30pm to make sure we can still fulfil the delivery promise.
It's easy! To order flowers online, simply browse our website, for example if you're looking for the best flowers for Mother's Day on the internet, find your favourite bouquet and click buy now. Then simply choose when you want your online flowers delivered (with us, first class next-day flower delivery is always free delivery!). After that, it takes just a minute to add the name and address of the person you're sending flowers to and enter your payment details in our secure online ordering system. You'll be able to edit your details and change your flower order online all the way through, perfect!
Absolutely! Ordering flowers online and paying with PayPal go hand in hand at our online flower shop. Just follow the steps above for how to order flowers online, and when it's time to enter your payment details, simply click on the pay with PayPal button at the bottom of the screen. You'll be taken to the PayPal website where you can complete the online flowers order process.
Not just yet, but we're working on it. In the meanwhile, you can order online flowers and pay for them by PayPal or with a large selection of debit and credit cards (see below).
When you order flowers online with us, you can pay with almost any debit or credit card, even American Express, which many internet flowers sites don't accept. We also accept payment by Visa, Mastercard, Maestro, Solo and Visa Electron cards. If you prefer to send flowers online and pay by PayPal, we offer that option too.
It's very safe to order flowers on the web when you buy from our online flower site. We are 100% PCI-DSS compliant, we're members of ISIS ("Internet Shopping Is Safe") and we're tested daily by Mc Afee. In layman's terms, that means your online flowers order is protected by the highest levels of internet security. Now that's the epitome of the safest way to order flowers online!
Stop looking for the best online flowers because at SerenataFlowers.com we tick all the boxes – free delivery, affordable flowers, options for timed delivery, same day delivery, free greeting card, free delivery status notifications and the service of an award winning flower delivery. If you're looking for "flower shops near me", give it a try and send flowers to your loved one to let them know you're thinking of them.