I had a confusing time working through the website but maybe that is because I now live in California and I have become used to the flower delivery her in the States. I did not realise that when I ordered a bouquet that they cam without a vase, no problem at all but a little unusual for me. I was also offered a discount at the time of looking at my choices but had not processed the order until I had checked the need to buy a vase. Due to the 8 hour time difference I had to wait overnight for an answer from you, very cute by the way, and in the meantime I had been sent 2 emails; one offering a 10% discount and the other 20%. Obviously I would be interested in the 20% discount, but when I tried to use this I couldn't. Another couple of emails to your Customer Service later to understand why this was the case, to be told that you could only offer one discount and I had used that already, that was not quite true as I had not processed the order yet. So a little irritating for me not to comprehend the process, but on the whole I believe the flowers were lovely, delivery was on time and the recipient happy. I do believe I will use our service again as I am somewhat limited in choices from such a distance. Thank you.
Lovely flowers and prompt delivery at a busy time.
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