The choice of flowers on the website was lovely with next day delivery on a Sunday super service. It was therefor disappointing that although the flowers did indeed arrive on time, they were dead. Seranata must be commended for their response within minutes once I had contacted the customer service team via their website, providing photos of the flowers. They agreed to a refund immediately.From a service point of view, I am unable to fault Serenata, however this doesn't detract from the disappointment on my mothers behalf receiving dead flowers on her birthday.
Excellent service. Delivered exactly on my friend's birthday. She rang to say that the flowers were really beautiful and because the roses were a very pale colour she could see them - she has very little sight.
The flowers were exactly as shown in the picture. They were beautiful.
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