Orchids were not delivered on time. The delivery person dropped the metal "vase" damaging it and the orchids. We found the vase around the side of the hoise (no note) on it"s side with the orchids and potting strewn on the ground. with roots exposed. First orchid died within a week and the second one lasted 7 weeks. I was disgusted with the service but I was out of the country and only found out about yhe problem from my fiancé once I returned by which time it was too late to do anything about it. I was surprised at what had happened because I have purchased from Serenata before and the service was excellent.
I had made an error with an order I placed and contacted Serenata for help. They fixed the problem right away. Always very understanding and accomodating. The only company that would gladly deliver orders to our grandmothers address (three local montreal companies refused saying her location was out of their service region) we now give Serenata all our business and recommend them highly to others. A little puddle skipping does a lot of good. Thank you Serenata!! :)
I am sending flowers to a relative in a nursing home in the U.K. From Canada, so it's hard for me to judge. But I understand the flowers arrived in good condition on the day they were supposed to . Thanks
I received a message from the recipient to say that the flowers had arrived on time and were nice
Kept me informed throughout the delivery. Most appreciated.
Excellent service. Fantastic communications.