Service rating : I found Serenata good, but I duplicated my order in error and was very anxious because I couldn’t phone and actually speak with someone immediately to rectify this error. The only way of contacting them was via e-mail, and this made me nervous in case they didn’t get back to me quickly. However, I must say in their defence, that via e-mails, they did in fact sort out my error. I now must wait for my card statement to arrive to see if they have, in fact, credited the second bouquet, as they said they would.
Product : The recipient of the flowers hasn’t contacted me, so I don’t know what they thought of them. I have used them before and the recipient said that the flowers were lovely.
Service rating : This was an Amazon offer (£19.99 instead of £39.99) so I thought I would send my Nanna some flowers as a surprise. It was easy to order, I received a confirmation email, a mail when they were dispatched and also when they were delivered.
Product : My Nanna was utterly thrilled with them, and although dubious from other feedback left, I thought I would take the chance as it was an offer and Im glad I did, they were beautiful by all accounts. Thank you for making her day :o)
Very easy to order, only negative feedback is my friend (who received the flowers) said that the delivery man was quite abrupt and rude, which somewhat diluted the impact of receiving the surprise. My friend has gone through a difficult time, as have a lot of people who probably receive flowers, and the delivery drivers should really be better trained in customer service. Flowers were lovely however.
I sent these flowers to a friend for her birthday & was told they was gorgeous, i was informed that the flowers had left the building for delivery then was told later that evening that they was delivered, not sure what time they was delivered as my friend was out from mid-day and didnt get home till 6.30pm & they was on the doorstep when she got home.
Service rating : Although I did not see the flowers, my friend said they were gorgeous. I told her how pleased I had been with the service and said that I hoped the flowers lived up to it and she assured me they did. I was particularly impressed with how I was kept in touch from ordering to delivery.
Product : I was told the flowers were beautiful and my friend was delighted with them.
The flowers were sent as a gift & I had a problem with the original order which was soon sorted via e-mail. However, the recipient advised me that there was nothing enclosed to let her know who had sent the flowers. Previous orders I have sent have always enclosed this, so this was very disappointing.
Service rating : Good delivery information.
Product : Very poor product, the roses were droopy. They came in a huge box when opened it was actually an anticlimax when such a small bunch of roses came out.