Very easy booking and paying process and great to be kept informed about tracking the flowers. Please could you always deliver a note through the letter box to say flowers have been delivered and are I - shed or next door or back door etc? Twice now the recipients did not know they had been sent flowers and I had to ring the next day to ask about them! On both occasions the people were in - but didn't notice the delivery van and claim that no one rang the door bell etc
Service rating : I was pleased in that they informed when the order was despatched and then when it had been delivered.
Product : I sent the pink rose duo to my Sister-in-Law but was not told until some months after delivery that one of the roses was nearly dead and only lasted a day or so. If she had let me know I would have complained. Felt it was too late when I found out so not inclined to use them again. I had given a favourable review on their website at the time.
Very easy to order and good customer service - however I do ask that the delivery person needs to post a card through the door to say they have delivered the flowers next four or in a shed etc to let the recipients know where to look- the surprise is ruined if I have to phone them a day layer to see if they have had them!
As ever, brilliant. Does exactly what it says it will ( but maybe post a card through the door to say flowers are in the shed or neighbour or by back door? Without this notification people don't know they have had a surprise)
Found this company very easy to use. They sent emails telling me that my bouquet was en route and then again when it had been delivered which I really liked. Not the best looking website but I would definitely use again.
Easy to navigate website. Good choice of flowers at competitive prices. Excellent delivery and as far as i am aware flowers always appreciated by the recipient.
As usual, excellent service from Serenata. Easy ordering, delivery on time with no hassle, and great quality flowers.