Service rating : Really good communication. Text to say you’ve ordered, flowers have left the florist and again to say they’ve been received. Easy to order online.
Product : Not sure what they looked like but my friend seemed pleased with them!
Service rating : I ordered on the website and it was clear and quick. Information about my order and transaction was quickly and acurately given. Very professional service.
Product : The flowers were in very good condition and beautifully arranged. The recipient was very happy with them.
Service rating : very easy to use and good pictures to look at, very easy to use contact pages with extremely quick responses.
Product : flowers started dying within 12hrs of receiving them although very impressed with Serenataflowers customer services and how they dealt with my complaint.
Service rating : Goodness me - delivered at around 8.30am. Couldn’t ask for better. Will definitely use again *****
Product : My daughter was over the moon with these flowers and sent me a photo. They were beautiful.
Service rating : Flowers arrived well packaged and on time
Product : Flowers were a little disappointing for the price. Flowers did not open out fully even though we followed instructions on plant food.
The only downside on this occasion was I got no texts or emails informing me of the progress of my order as I normally have with Serenata. I usually am told when the delivery is out and when it has actually been delivered.
Service rating : Excellent service.
Product : Brilliant service. Kept up to date at all stages of delivery process. Recipient (my sister) was thrilled with the blue dendrobium. Her reaction was "WOW". Thank you.