Award winning florist. Darlington Deliveries

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Customer Satisfaction
Average: 4.4/5
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I have used Serenata before and always been really satisfied with the service. The only issue I have this time is that there was nothing written on the greeting card when they were delivered. So my friend didn't know who they were from. I definitely enclosed a message.
So a bit disappointed
Jill Anderson


1st Class Service but I do have ONE complaint. The flowers were left in my friends back yard as she was out, when she got home she had no idea they had been left there. I think you should tell the companies delivering your flowers to please put a card through the letter box to let the recipient know the flowers have been left in a safe place.


Ease of order, price and speed were excellent. What lets the company down was the communication that the flowers had been delivered (the recipient had already informed me of this) and that they were just left on the front doorstep in full view of anyone passing by (not the secure at the front of the property as advised via email)


Could not be happier with the service and delivery! My mum was thrilled with the flowers and thought the 'caring for your flowers' card was lovely and appreciated the humour! I also appreciated the emails and text updates on where the flowers were to keep me in the loops at all times


Excellent customer service ,bouquet was late for a very important occasion. When it did arrive it came in a beautiful l white vase . My sister was over the moon with floral arrangement so she sent me a pic . Lovely !!! After I complained that bouquet was 3 days late I was given a full refund.


Top class service from beginning to end. Efficient and I love the fact that they keep you updated by text every step of the way!


Customer service is almost non existent unless you push. However they did put things right in the end and for that they need to be praised.

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