This was the first time I had used the website and as the flowers were for a morning funeral I requested for them to be delivered the day before the funeral, after explaining the date and time of the funeral. I was a little disappointed to receive a text two days before the funeral advising that the flowers had been despatched, then later the same day a further text saying the flowers had been delivered. I can only hope they didn’t wilt before the funeral. Of course I couldn’t attend so I will never know what condition they were in.
Ordered on my tablet and managed to miss out recipients details and then unable to amend order, spoke to Kris over telephone as no reply to my emails. He was fantastic and sorted my order out, then hours later got loads of automated replies asking for info to complete the order. Was twitched then as worried that order hadn't been processed but got a thank you from my cousin through the post while tracking still said out for delivery. People beat the machines again!!!!!
Service rating : The service was first class, I was kept info red of my order’s progress and the flowers were delivered the next morning as promised, I would highly recommend using your company and will return as a customer, thank you so much.
Product : My friend was thrilled with the beautiful flowers, and the message that I had requested to be put on the card. so glad I chose your company...thank you
I have used this company before but the last time the flowers were a day late for an important Birthday. When I complained the after sales sevice was superb. They immediately offered a full money refund or some more flowers to the same lady on another day. I chose the second option and they arrived on the correct day and were excellent. I will use Seranata again.
Service rating : Website easy to use
Product : Flowers not as described looked nothing like the picture very poor presentation looked like they were just thrown together not happy with purchase nothing grandissimo about them
I new exactly what I wanted and they delivered exactly when they said. I was sent a text when dispatched, then again when at there destination. To which I received a very happy text from a sick friend! Thank you Serenata Flowers.
Brilliant experience. Kept me informed every step of the way. Delivered on date requested and the recipient was delighted with the flowers & balloon. She sent a photo - they were beautiful. Highly recommend