Consistently great service and product - until the last time used. Bouquet for my Mum's birthday substandard and scruffy. Sent photo to Serenata Flowers. Got immediate response - re-send flowers, or money back. What brilliant customer care! Mistakes happen to everyone, and to all businesses. The key is to put things right with everyone satisfied with the outcome. Result - one customer very happy = loyalty! If only the political world and the police could grasp this idea!
Service rating : I have now used Serenata Flowers 3 times, twice for a delivery to friends in Derby and once to a friend in Barnet. All 3 times the flowers have been fresh and beautifully arranged.
Product : My friend informed me that they were beautiful and she was going to to take them into her place of work (salon) so her and her customers could get the benefit of them
Service rating : Excellent service giving me updates on my order, couldnt really fault them until delivery of flowers.
Product : Flowers received on Saturday, four out of the six roses were dead by sunday, the stocks were wilting by Monday and my cousin threw them in the bin on Monday evening. Will not be using them again.
Service rating : flowers were delivered on the correct day
Product : My Mother rang me full of praise for the flowers, she was absolutely delighted with them she has taken pictures so I will see them on her next visit
Service rating : The service was very professional, emails keep you informed of each stage until its delivered.
Product : My Aunt reported the flowers were excellent and loved the choice of flowers, well done Serenta flowers
Very easy to use online service, in the comfort of your own home - pictures of flowers are very helpful. The service was excellent - it arrived when it said it would. I have used these before and would definitely use them again - I totally recommend this company to you.
Service rating : Normally very good but feel very let down this time. Sorry
Product : A couple of the flowers were dead and was also a broken one in the middle. A colleague asked if I had got them from a supermarket.
Very disappointed this time!!