I ordered flowers for Mother's Day which never arrived. On emailing the company they acknowledged they had been unable to make the delivery due to high demand and that they would deliver the following day! My answer is this! Who wants Mother's Day flowers the day AFTeR Mother's Day?
They had the nerve to offer me a 15 percent refund! I want a full refund and will be contacting consumer rights. I had always used this company but will no longer do so.
It is annoying not to be able to speak to anyone HOWEVER the customer service team responded to my emails in about 15 minutes and answered my questions, sorted my mistakes and changes of mind and got the whole thing sorted nside an hour, no drama. V happy - well done team.
Beautiful flowers delivered on time. Work colleague was delighted with them. Overall service and updates received was excellent. However, no card was delivered with the flowers so recipient did not know who the flowers were from initially. I would use again.
The website was very easy to use, and a good choice of flowers at a reasonable cost. Will use your company again
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