One of my orders was left outside the wrong address despite buzzing the correct flat number and being let in by the correct recipient. The recipient waited and waited for his arrival but only received the flowers about half an hour later when her neighbour delivered them to her after finding them outside their door! Luckily it was a good and honest neighbour but I was very disappointed.
I was a little hesitant to use an on-line company without speaking to anyone to discuss my order. The email confirmation came a little slow, so I had to call the customer service number to confirm order was received and being processed. All was in order & flowers arrived as requested plus text to confirm delivery, which was great. Would use again & would recommend.
Service rating : This is the third time I have used Serenata Flowers and am very pleased with the company and excellent service they provide.
Product : My Mum was very pleased with her lovely flowers.
Service rating : Serenata Flowers are the only website i order my gifts from to send out to people because i know exactly what they will get and its always going to be a good!!
Product : I refuse to use any other florist!
Great website, love the way it discovers the address when as you type it in, great!
Only slight problem I had was I wanted to go back and change my note that I’d added and I couldn’t do it until after I’d paid for the flowers
Service rating : I was kept informed at all stages and was very pleased with the Customer Service I received.
Product : They were a gift to an elderly relative and although I did not see the flowers she was very pleased with them.
Service rating : Service efficient flowers delivered on time and a text message recieved to confirm delivery
Product : Did not see the flowers obviously but the reciepient said they were ery nice.