Service rating : Once we found how to send an Email to you(Email address of serenataflowers.com not
accepted & continually rejected) your reponses were within 2 minutes,could not have
been quicker,even over Bank Holiday.
Product : Stocks were very sweet smelling but roses were poor,wilted within 6 hours of being
placed in vase. Complaint lodged & replacement flowers expidited very quickly.
Service rating : I did not see the flowers as they were a gift. I was told they were beautiful. Delivery was amazingly fast and I appreciated the text updates!
Product : I did not see the flowers as they were a gift. I was told they were beautiful. Delivery was amazingly fast and I appreciated the text updates!
Service rating : Not delivered on day requested although ordered in time for deadline
Product : Not as large as I imagined them to be ,not as good as Next for the money.
Service rating : None
Product : No more comments
Service rating : The delivery and such was ok although later then i thought.
Product : When the flowers arrived they were damaged which was upsetting as it was for mothers day, Also you shouldn’t have to pay £30+ for a medium sized bunch of flowers.
Service rating : Excellent service, I was kept in touch with what was going on from the moment I placed the order until the moment the flowers arrived.
Product : The flowers apparently were beautiful.
Service rating : T
Service is excellent. Great contact both by email and text. Good to be able to track the delivery.
Product : Wonderful flowers. The last of the lilies are just opening as I write this (8 days after the delivery).
Service rating : First class service was informed via email, mobile as to the status of the order and delivery.
Product : My mum was very pleased with the flowers, especially after undergoing a procedure that day at hospital.