As the flowers were delivered to the recipient at work, I had no means of easily finding out if they had been delivered to the recipient herself. In the end I had to feret out information from several quarters in the institution in order to be assured that they had been delivered to the right person. It would have helped in cases of institutional delivery, to get the courier to report back as to the name of the person in the institution who signed the acknowledgement slip and his/her address in the institution. I know that delivery to someone working in a very large institution is not easy. As the flowers did arrive, I've marked the attempt as good.
Service rating : Delivery of the product was very good.
Product : For the money, my friend said the teapot was nice, but the flowers in them were nearly dead. In fact, being green-fingered, she had to cut them down and start them again. Now, they are as they should have been(she sent me a before and after picture). This is the trouble when you cannot see the goods before purchase. I used Serenata as it was near to my friend's home. Very disappointed to say the least. I expected better and will not be using them, or, for that matter, any online florist again.
My mother in law was very happy to receive such a well presented, beautiful bouquet. I was told how they had been properly looked after to arrive in such condition and contained all the things necessary to maintain their look. Her exact words were "I've received flowers from other companies, but this beats all of them"! I can only say a BIG thank you to Serenata flowers for cheering up my mother in law and making her day. The delivery driver was also very polite and patient - excellent service all round.
Serenata are excellent on delivering their service always keeping you up to date with progress on the delivery . I tried another company purely because I find the Christmas floral options for Canada a little limited and wanted a different choice . What a mistake !!! I'll be staying with serenata in future .
EXCELLENT. Prompt emails for delivery. Friendly courier delivery service. Witty :-) funny information about the care of the flowers. Last much longer than others. Arrived in lovely condition.
Highly rated against other Company's.
Good, quick service, decent price, interesting flowers. My only concern is that I thought they'd come in a basket or something, though I may have been mistaken, and they were so beautiful it didn't make a difference.
Delivered to right address on right day. Only slight issue was that the recipient didn't actually know they had been delivered! Presumably the driver didn't wait for someone to answer the door or personally hand them to someone. I got a text and was able to tell the recipient.