A "Thankyou" card arrived instead
Easy and straightforward to use for purchasing and selecting but the tracking system didn't give me much information although i did receive a text message alerting that the delivery had been dispatched in the morning.... Could be improved by proving a possible delivery window
Living at a distance, l was unable to immediately visit relatives who had suddenly been bereaved.
The basket of flowers and message you were able to deliver the same day helped to express my condolences and were still beautiful on the day of the funeral. Thank you.
The service was excellent but as I didn't pay the extra for gift card the recipient had no idea where they came from I think there could be some indication of the sender
You advertise free delivery which is good but the charge of the card is the price of delivery from other florists..
The first delivery of flowers was damaged on arrival. However, once this had been reported to customer services I received an apology and a new boquet was delivered the very next day. Excellent customer service!
I always send flowers with serenata. They are reliable, keep you informed and they are always beautiful and fresh. would recommend.
First time i ordered flowers i was bombarded with emails advising me of every step from picking the flowers to arriving at the destination. Second time a lot less emails thankfully.