They couldn't deliver what they'd promised so without any asking they remedied it and made an offer to compensate. Everyone get's things wrong, so it's so good not to have to fight to get a company acknowledge it. Well done.
Service rating : The site was user-friendly and there was a good choice of arrangements. We were kept informed every step of the way about dispatch and successful deivery, which was much appreciated.
Product : We have not seen the arrangement but the recipient was delighted.
Service rating : great choice and kept up to date with order
Product : didn’t see item personally but recipitant was happy(though she threw box out,not realising there were chocolates in there too)
Service rating : Were received on the day requested
Product : These were sent as a gift to a friend. She was highly delighted with the flowers especially the gerbers as she said they were glorious colours
Service rating : Excellent service and kept informed all the way through the process from ordering to delivery.
Product : My friend was thrilled with the flowers.
excellent,easy to order delivery good,flowers for my mother,she sent me photo and they looked lovely,very pleased
Service rating : First class service, well done
Product : Excellent, my mother was well impressed