Service rating : Order placed appx 7pm & confirmation email rec’d later. I then rec’d a text msg next morning @ 6.25am to say order dispatched (This woke me up - I’m afraid this was a bit too early for my liking!). I then rec’d another text msg @ 2.22pm to say order was delivered. So 17hrs in total. Product : I havent seen these flowers. Have been told they were lovely - no further comments as to size or quality
Very easy booking and paying process and great to be kept informed about tracking the flowers. Please could you always deliver a note through the letter box to say flowers have been delivered and are I - shed or next door or back door etc? Twice now the recipients did not know they had been sent flowers and I had to ring the next day to ask about them! On both occasions the people were in - but didn't notice the delivery van and claim that no one rang the door bell etc
Service rating : I was pleased in that they informed when the order was despatched and then when it had been delivered. Product : I sent the pink rose duo to my Sister-in-Law but was not told until some months after delivery that one of the roses was nearly dead and only lasted a day or so. If she had let me know I would have complained. Felt it was too late when I found out so not inclined to use them again. I had given a favourable review on their website at the time.
Very easy to order and good customer service - however I do ask that the delivery person needs to post a card through the door to say they have delivered the flowers next four or in a shed etc to let the recipients know where to look- the surprise is ruined if I have to phone them a day layer to see if they have had them!
Found this company very easy to use. They sent emails telling me that my bouquet was en route and then again when it had been delivered which I really liked. Not the best looking website but I would definitely use again.
As ever, brilliant. Does exactly what it says it will ( but maybe post a card through the door to say flowers are in the shed or neighbour or by back door? Without this notification people don't know they have had a surprise)
Wow, Serenta made the whole experience easy and pleasurable. They attended to every detail and responded to queries very quickly. I highly recommend them.
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